Movers

1-800-PACK-RAT Moving and Storage
Mile, Plymouth, MI

3.0
(55)Check map
  • Phone:
  • +1 800-722-5728
  • Website:
  • https://www.1800packrat.com/locations/michigan/detroit
  • Address:
  • 46201 Five Mile Rd, Plymouth, MI 48170
  • Hours:
  • Sunday9:30AM–6:30PM
  • CLOSED
  • Reviews
  • Map

1-800-PACK-RAT Moving and Storage Reviews

3 stars based on 55 reviews

Featured Comments:

  • W

    Willie Miller

    5.0

    They were three of the nicest guys, prompt in arriving and very well prepared. They had me laughing and at ease throughout the whole job. I will surely spread the word to anyone I know whose moving, that's how good I thought they were. I highly recommend them.


    Response from the owner

    We are so pleased to hear that your move went so well. Thank you for the great review and recommendation.

  • D

    David George

    1.0

    The drop off and pick up of containers from originating location were on time and the drivers were very friendly and professional. However, the delivery to the destination was supposed to take place 6 days ago. Waited all day and the shipment didn't arrive. No one called. I called few times inquiring about the status and their agents have no idea where the containers are. Even their supervisors don't know. The only answer I get is "we emailed dispatch and will let you know as soon as we hear back". No one calls me back. When I call again and speak with supervisors I get the same exact response as previous ones. The staff and supervisors on the phone are very nice and polite but I feel bad for them because they don't have the tools to provide their customers with updates. The most important part of providing service is being honest and communicate with the customers to let them know what is happening and why things are delayed. Most customers will appreciate that and be willing to accept it. But in this case, they never call and never provide answers when you call them. I regret trusting 800-pack-rat with my move.


    Response from the owner

    David, we are sorry to hear about the experience, and thank you for reaching out. Please provide your order number and the best contact number. We will ask a team member to investigate and follow up directly with you.

  • L

    Lawrence W

    5.0

    These guys are the best! They were quick, professional and very easy to deal with. They took care of my furniture in the pods. I recommend them to anyone needing a moving company in the area!


    Response from the owner

    Thank you for your feedback, Lawrence! We're happy to know that you had an awesome experience with us.

More reviews (2)

Map & DirectionsDirections

Current Hours
CLOSED
  • Sunday :9:30AM–6:30PM
  • Monday :8AM–10PM
  • Tuesday :8AM–10PM
  • Wednesday :8AM–10PM
  • Thursday :8AM–10PM
  • Friday :8AM–10PM
  • Saturday :8AM–10PM

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