AAA Movers
Powell, Willis, TX

AAA Movers Reviews

3.9 stars based on 38 reviews

Featured Comments:

• B

  Brandi Garner

  5.0

  I have used AAA twice for my moving needs. The most recent time was a much larger job than before. The team at AAA were quick, responsive and professional. They made the move stress free for myself and my family. I highly recommend this company! They are Five Stars in my book.

  ---

  Response from the owner

  Awesome!! Thanks so much for your business! We appreciate you!

• S

  SHERRY NELSON

  5.0

  …Robert and Victory showed up promptly. Were very professional and very polite. They were extremely careful with our belongings and were very efficient!! Reasonably priced. Thank ya’ll so much!

  ---

  Response from the owner

  Thanks so much for your business!!

• A

  Amanda Waldo

  1.0

  Where should I begin?? The only positive thing that occurred is they arrived on-time to the "load site". I was quoted an "all-in" price for 5 hours. When they arrived to the "un-load site", only ONE truck arrived (there were supposed to be TWO.) When asked where the other truck was, I was told "I don't know, he won't answer his phone..." that didn't sit well with me nor were they that concerned with his whereabouts. I had to send my dad to look for the other truck since they weren't doing anything about it-you know because it contained ALL of our belongings. Coincidentally, the second truck FINALLY showed up as soon as they finished unloading the first truck (AN HOUR LATER AFTER THE ARRIVAL OF THE FIRST TRUCK). When they asked where he had been and what route did he take, he told them "I took 45..." (Note: it's exactly 25.5 miles between the two loading/unloading locations, and 45 was not shut down this day.) As they unloaded the second truck, you could see in the truck that all of our items/boxes were just "tossed" in there or up to the top with no rhyme or reason as to to how anything was placed. We had items broken (we were told WE wouldn't have to pay for that???) no apology provided-nothing. After they finished and went to write up the bill, they STILL tried to charge me for 5 1/2 hours (remember the second truck was ONE HOUR LATE), I had to argue with the "main" guy and tell him I was not going to pay for your guy being late. Now, remember I was quoted a price for 5 HOURS & ALL IN, he then tried to charge me a fuel charge. He was so kind to only deduct 30 minutes, and half of the fuel charge (insert major sarcasm here). Had I not been so exhausted for the day and ready to go eat, along with the other people there who were helping with the move- I would have argued with him more to come down on the price. During all of this, he supposedly had called the owner who was supposedly on his way...he never showed. Not to mention, he had a horrible attitude the whole time. Later on I found out from my brother, that this company was the same company he had hired to move our parents two years ago, and they did such a great job (SARCASM again) that they didn't show up with their belongings until MIDNIGHT (like 6-8 hours later after loading) and literally had tossed things into the storage building, disregarded anything that said "FRAGILE"/ "NOTHING ON TOP" / "NOTHING HEAVY ON TOP", furniture was just placed in there to be messed up due to the weight being placed on it or how its was sitting in the storage building, AND they broke and dropped boxes then too, and again with NO apology or regard for anything. I went with this company because they were cheaper but also because they were located in the same zip as the unloading destination-my thoughts were this would be easier to do. I WAS WRONG. I would have rather paid one of their competitors $130-$249/hr + a $260 one-time trip charge than to ever have to have these guys move my stuff again. I would highly suggest that you DO NOT hire these guys, ever! Especially if you care about your belongings. Now, if you don't care about your belongings, or you have an evil ex and you need to send their stuff to them and you don' t care about your ex's stuff, then by all means hire these guys, because they don't care either AND it will be cheap too.

  ---

  Response from the owner

  Our Company has worked within our community for 20+ years. We value customers and customer service! I was not notified nor received a call in relation to what is fabricated above and our prices are competitive because we use our experienced movers, also our company has never shown up at midnight for a job(not being sarcastic) as falsely noted above about our company. AAA Moving will continue to provide experienced movers to service our customer needs during this unprecedented time of Covid-19 our employees will continue to serve! We are strong and will remain diligent in our service.

More reviews (2)