Ace Moving & Storage Inc
95, Jamaica, NY

Ace Moving & Storage Inc Reviews

2.2 stars based on 18 reviews

Featured Comments:

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  diane stevens

  5.0

  I had found Ace moving using your basic google search. I had received several quotes from other competitors and Ace was more than willing to fight for my business. I worked with Mike during the inventory process and he was very considerate and courteous. He helped me detail the items through my living space that needed to be addressed and let me know of some limitations I had not thought of. During the week before my move, I had received several informative and helpful emails to help me prepare for the move. On the day of the move, Mike and his crew were punctual and very methodical. They worked swiftly getting my things together and packing the truck went quickly. They were a great group of guys that deserve a whole lot of credit. Unpacking my things was just went just as smoothly. Although I found a collectible item damaged from the move and an item missing (which I had pointed out during the packing process). I know that moving can be very stressful and it doesn't always go along as planned. Even with those two instances, the good clearly outweighs the bad. I would recommend Ace to anyone looking for good movers

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  Israel V.

  1.0

  I used to work as an employee of this facility. 1. Unhealthy work environment (rodents, cats) 2. Overcharged customers (in other words for a two hour job Ace Moving & Storage will charge the customer for a 5 hour job). 3. During my tenure at Ace Moving I was not paid what was owed to me in sales. Not only will I strongly discourage customers from using this service but also anyone seeking employment at this facility. The owner will not fairly pay you what is owed to you for the work performed. ***Pending investigations by both the DOT and DOL

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  Stephanie Y

  1.0

  ACE Moving & Storage is seriously THE WORST moving company ever. All the horror stories you hear about moving companies happen right here. We moved from Manhattan to the West Coast. The packers in NY were deceptively nice but requested the tip upfront and said that they would share it with the guys on the West Coast who deliver our stuff - I highly doubt they did; ACE contracts out the delivery so when you ask them where your stuff is after waiting weeks upon weeks, they tell you they have no idea. Great, aren't you the moving company and shouldn't you know this basic piece of information? Now, on actually getting your things, this is where the nightmare begins. They tell you they're going to come on a certain day - nope, delayed, you wasted your entire day waiting on them. They tell you they're going to come another day within a 4-hour window - nope, they arrived hours later, another day wasted. They try to gouge you on money every step of the way. For example, they said they might need to transfer our things to a smaller truck which we would have to pay an extra few hundred dollars for and which would delay our things even more because our street may be too narrow. Our street was not too narrow. Once the delivery guys were finally here, they complained that our apartment was too far away from the garage, so they literally took out a measuring tape and measured the feet from the door of their truck to our front door and charged us another few hundred dollars for the "long" carry. Oh, and if you don't have an elevator, they will complain about that and charge you for it too. SO, after that entire weeks-long ordeal, we FINALLY got our things, and things are broken. The delivery guys actually unpack your furniture for you so they see it's broken firsthand. The delivery guys told us to contact ACE about getting reimbursed, so we did, ACE sent us a long complicated form, which we filled out, followed up with them, multiple times, and then... radio silence. These guys are crooks. They take your money but refuse to take responsibility for the damages they do, even though the contract states that your things are insured and you will get reimbursed. Oh, by the way, for this pleasant moving experience, we paid over $3,000, in cash.

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