Ace Relocation Systems, Inc.
40th, Phoenix, AZ

Ace Relocation Systems, Inc. Reviews

4.5 stars based on 52 reviews

Featured Comments:

• K

  Kim Gangloff

  5.0

  Ace Relocation System was very helpful with our move. The virtual walk through appointment was easy and well hosted. The assigned driver was great! (Sergio). We opted for the full pack option and they were kind, fast and efficient. Communication through the whole process was excellent. Would highly recommend and would use them again!

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  Response from the owner

  Kim, thank you for the five-star review and kind words! We are happy to hear Sergio and the rest of the crew took great care of your move!

• P

  Paula Loyd

  5.0

  I loved Ace Relocation Phoenix. They made my move so easy. Joshua, was amazing on my delivery to Dublin Ohio. He was very nice and professional throughout the entire delivery. Gwen, was also there for me when I had questions as this was my first cross country move. Would highly recommend Ace Relocation. Thank you!

• J

  Joseph Carcerano

  1.0

  Our service in Downers Grove was top-notch, white glove treatment but in Scottsdale, couldn't have been more of the opposite. We were informed it was to be Sunday around noon, then it changed to Sunday at 5:00, then it changed to Sunday around 8:00 PM. When you are expecting your entire life's belongings, don't you think you should be planning for this arrival? Through the text chain, you can clearly see this is not taken into consideration. Accepting this large of a delivery at 8:30 PM on a Sunday night, in my opinion is not right. Delivery in itself was handled in a VERY unprofessional manner. Upon arrival the attitude, condescending tones, and disrespect made me very uncomfortable from half of the crew. Do all clients stand with the clipboard checking in boxes because the movers cannot read the numbers or said it would be much quicker if they shouted numbers out for me to cross off, I thought I paid for a service? Do you know how difficult it is to ensure we have all the numbers while (3) crew members unload boxes 3-4 at a time rushing because it was late Sunday night? (this was made very clear when they told us they have families too and came out on a Sunday night to "get the job done" for us). The crew that we handled our packing in Downers Grove was top notch, very helpful, and professional looking/courteous. Handling of fragile boxes was not handled at all, multiple times we had fragile boxes smashed between other larger boxes, we just stood there in disbelief. Wardrobe boxes that we packed, taped and were full were opened from the bottom, other items were placed in there which makes me very uneasy that people could be going through our stuff that was taped up by ourselves! Not to mention, we had (2) instances that wardrobe boxes were flipped upside down and put back upright to make the move easier, is this acceptable moving practice because when we mentioned this to the driver, he made a sigh and said, "Are you serious, they did that?" We also had multiple items that are broken: $500 Trek Mountain Bike (2) $300 glass/mirror nightstands

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