Bolt Storage - Horseheads
Ithaca, Horseheads, NY

Bolt Storage - Horseheads Reviews

4.2 stars based on 35 reviews

Featured Comments:

• E

  Eric Brown

  1.0

  When they were U-Store-It they were great i was with them for years. Now that Bolt storage has taken over they keep rising prices every other month, slipping fees in there randomly and customer service is terrible. Transitioning between owners was not a good process. They didnt contact myself or many customers i know stating theres a transition. That everything will be automated

• L

  Laura Barfield

  3.0

  Unit was supposed to include a lock and there was no lock. And it was full of bees. I called and canceled my contract with them immediately upon seeing the unit and demanded a refund. They canceled me right away and it took a few days but they did put my money back on my card

• H

  Harry chace

  2.0

  Bolt is the new owners of a storage facility I have been using for a few years now. My issue with them is that they came in bought the properties. And immediately started raising prices on everyone. I'm disabled and live on a fixed income. They raised my rates from 95 to 160 something. I think it's ridiculous to raise rates like that. I need to move my stuff out of there. But because of my disability I can't do it on my own. And I can't afford to hire anybody to do it. I'm stuck in a catch 22. As soon as I can I will remove my stuff from this property. I would not do business with them after seeing what I consider gouging the customer. It feels like they're trying to force people out of their storage units. I understand they want to make money. It just doesn't seem to me that the prices are a fair value.

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