Econo Move and Storage
O'Connor, San Antonio, TX

Econo Move and Storage Reviews

4.5 stars based on 22 reviews

Featured Comments:

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  Linda H McMillion

  1.0

  I write this review not in anger but out of extreme disappointment. I had been a client of Econo Move several times since 2000. They used to be excellent. I had no hesitation to call on them again when I needed household goods moved, stored, and then delivered. It was out of town so we did all business by phone, text, email, and credit card. All seemed well...until delivery. They simply lost a queen size oak futon frame, its upholstered futon mattress, a front porch rocker, and a standing mirror was broken. Edna acknowledged, the futon, frame, and mirror. She did not recall the rocking chair. On 2/25/22 by phone she (and her partner/boss/sister?) agreed to send me a check for $350, if I sent them a letter stating that I accepted that offer. I had successful dealings with the several times in the past, so I had no hesitation about promptly sending the letter. I am still waiting for the money. Another reviewer told of their blocking all communications. I have found this to be so. I physically went to the business address given on the website. I was told that for a time they rented a small office and some storage units at that address, but that was at least a year ago. Apparently THEY HAVE NO PHYSICAL BUSINESS LOCATION. MY PHONE CALLS, TEXTS, & EMAILS HAVE BEEN BLOCKED OR IGNORED. I have been told that a couple of years ago the business changed hands. Note that those 4* reviews are at least 2 years old. BE AWARE. BE WARNED. DO NOT USE THIS COMPANY.

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  Dave Craig

  1.0

  I would give zero stars if I could. Broke terms of our contract on move timing, caused property damage at both places, not willing to honor insurance claims for which we paid extra (and they are self insured so take your money, but do not pay claims). Lawsuit pending. They claim prior damage, but employees acknowledged much of the damage when it happened. Owner unresponsive, and then blocks all forms of communication. NEVER use this company. This was a simple 5 mile move, completely botched. And we are military and have moved 10 times in the past twelve years. And, I had to provide much of the lifting on day 4 of a 2 day move because half of their crew did not show up, I had to tun over possession to the new owners and they left me with two ladies, one of which specifically asked me to help. The other lady that broke items. I have pictures that document this too. They caused several thousands of dollars in furniture damage. And, I am still missing items.

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  Laura Van Stinn

  5.0

  We had a great experience with Econo Move and Storage unloading our Pod into our new home in San Antonio. The movers were very professional and efficient and we will certainly use them again if we need to hire movers.

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