Mid-West Moving & Storage
Tonne, Elk Grove Village, IL

Mid-West Moving & Storage Reviews

4.7 stars based on 346 reviews

Featured Comments:

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  bb

  1.0

  Dealing with this company is the worst moving experience and I have changed homes a few times, including continents. They packed my items and after storing them at their facility, everything delivered was broken or scratched. I am missing a few things as well. On the funny side, I’ve got delivered an extra TV - which I returned but who knows where it ended. Check the picture of the delivery truck - someone just thought those boxes will be fine and they don’t need to be secured, even if you cross half of the country. I never knew when my stuff will be delivered, I received an email only the night before the actual delivery. Zero planning! All the submitted claims got no answer and there is nobody getting in contact with me to explain to me the next steps or even to apologize. The delivery team also managed to damage a few things in the common area of my building - all documented. That hasn’t even been addressed, since apparently there are different companies in different cities. A month later, I had to make the repairs at my own cost. So I left one star just because zero stars cannot be given but most likely, this is what they deserve according to my experience. Overpriced poor quality, with no customer support unfortunately. Still waiting for someone to call me.

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  Response from the owner

  I am very sorry to hear of the experience you had on your recent move. Please let us know if there anything further we can assist with as I am aware the claim is in process and being handled by our coordinator.

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  Matt DiRaimondo

  5.0

  George and his team were fantastic. They were quick, very personable, and extremely professional. They handled all of our possessions very carefully and ensured everything made the long trip from Chicago to Nashville. We had no damage whatsoever and they made the trip in one day. They were very prompt and very accommodating to our schedule during a very busy time and the holidays. Call MidWest storage and ask for George and his team and you won’t be disappointed at all.

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  Karen Lynn O'Brien

  5.0

  I couldn't recommend Mid-West Moving & Storage more. If there were 10 stars, they would get it. I had an unexpected emergency and asked on the morning of my real estate closing if they could send someone out that day, instead of the next day, when I had scheduled. The crew was waiting at my former home before I even got back from the closing! Add to that, they they billed me only for the time they spent, so that my final invoice was dramatically lower than the estimate. The crew also went above and beyond to problem solve getting one heavy oversized item moved. Thank you so much for making an extremely stressful situation much, much better.

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  Response from the owner

  Thank you do much for the great review. We very much appreciate it and are happy to have been of service!

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