Penske Truck Rental
Swaner, Salt Lake City, UT

Penske Truck Rental Reviews

3.8 stars based on 62 reviews

Featured Comments:

• N

  Nazar N

  1.0

  WE dropped the unit for PM service by strict appointment time on Monday, we were informed the truck will be ready by Tuesday by the end of the day, then on Tuesday by the end of the day we were informed the truck will be ready on Wednesday 9 am, on Wednesday 9 am we were told the truck wont be ready until 11 am. Finally ive talked to the shop Manager, and he said they will release the truck by noon time . Most of the updates ive got form Azez (Sorry if spelling wrong), i sent my driver from the hotel to pick up the truck from the shop, he called me back and said the drivers side hood mirror was out and Azez told Him that his company refused mirror installation because we are trying to save the time... Of course my driver asked me why we are making him to operate the truck with out the side mirror ??? But Nobody from Penske even said a word to Us about the mirror issue, and the truck had no issues with the mirrors once we dropped it at Penske shop...So i do not understand, why do you guys instead to do just on time the PM service, telling my driver the information that has no even a one word of true.... We never ask our drivers to operate unsafe equipment, all our trucks and trailers are serviced in the best repair shops and always on time, but in this case, unfortunately, i did not know you guys will provide that great service for Us. Guys, ill need to add some important detail on that, i called you, i was trying to talk to Azez about it, and asked him to transfer me to the manager, he just said he will not going to listen this and dropped the phone. That is why actually this review posted here, that was the only way to bring this situation to somebody's attention.

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  Response from the owner

  Hello Nazar, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at (800)736-7531 for further assistance.

• J

  James Douglas

  1.0

  The staff at E 32nd near Chambers in Aurora always takes way too long to get to the fuel island!

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  Response from the owner

  James, we are sorry for an inconveniences we have caused and for the wait at our fuel island. We thank you for taking the time to let us know how our location is doing, and we appreciate your business.

• F

  Franklin

  1.0

  I thought I liked Penske and used them again for a recent move.I dropped the truck off 3/18/2020 which was full of diesel! (it stopped pumping at the gas station) There was no one to receive the truck that day due to the earthquake that is understandable. I gave the keys to a service guy there. What grinds my gears is that I get a bill for $34.40 for about 4 gallons of diesel. I understood that it was $8 a gallon if it didn’t come back full, so I filled it with def and diesel before dropping it off. I called and Riley explained to me that they are cheep tanks and you have to pull the nozzle out of the tank a bit when fueling to get it completely full. That in it’s self is an unsafe act I’m not going to pump diesel until it’s to the cap and spilling on the ground. The gage read full when I dropped it off. I’m pretty disappointed with the situation and wouldn’t return in the future.

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