Penske Truck Rental
Lee, Abingdon, VA

Penske Truck Rental Reviews

3.1 stars based on 7 reviews

Featured Comments:

• R

  Ryan Goliath Pratt

  1.0

  This isn't a Penske location so much as a self storage place. No fuel island. No rental desk. Just the owner who wouldn't give me his name, just a rude attitude. I had called hours prior and was forwarded to West Knoxville and told that the agents were at lunch. I the asked if they knew if they had a fuel island and was told yes. I drove out of my way to this location because of that information and upon arrival, found no fuel island. I called again because the lot was vacant and a gentleman picked up and I said I was in the parking lot trying to find the fuel island and was told they didn't have one... I then told him I had called earlier and was assured he had one according to the Knoxville locations information. He started to argue with me and say that he's been there all day, they never have their calls forwarded and that he's never had a fuel island. Was completely rude and unhelpful and unaccepting of the fact that I had the phone call recorded that told me there was a fuel island there, and at that point he became irate and even more argumentative. This was the supposed Owner of this storage place as well. Well you should OWN your mistakes instead of trying to pass them on to your customers. Formal complaint has been submitted to the area's Regional Manager, Robert.

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  Response from the owner

  We appreciate your feedback, and taking the time to review our location

• m

  mark balser

  2.0

  i rented a penske 22 ft. truck in concord, nc. i picked up the truck and it was clean and ready to go with no issues. after my move was completed i returned the truck to home depot on lee highway in abingdon, va. the young lady at customer service inspected the truck and when we went inside to finish up i was told that i owed $69.00 more dollars to complete the rental. i politely told her that i did not owe her a dime and had the paper work from the concord store to back me up. she then wrote on the return form that the fuel was not returned with a full tank. i had just topped off the tank less than 3 miles away and could not put anymore fuel in it!... i questioned her and refused to pay for either the fuel or the extra amount due. she said she was just going by the truck gage on the fuel and going by the computer screen on the $69.00 charge. i feel that she was trying to pull a fast one on me. be sure your paperwork is accurate and have it with you and as a consumer stand your ground. my wife and i wonder if this is a effort to try and get extra $ from consumers that aren't willing to question things...she did "correct"the computer "error" and did not charge for the fuel. be careful... i

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  Response from the owner

  Mark, I am happy your rental seems to have gone well until the turn in. I am glad the issue was corrected. We always try to maintain our integrity and standards that we have worked so hard to earn over the years. I would like to have local management look into this further if you have time could you please contact our local Penske at 423-323-9688 and let them know the situation. Thank You Joe

• B

  Brandon Smith

  3.0

  Trucks are clean and have perfect service record.

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  Response from the owner

  Hello Brandon, We appreciate your feedback, and taking the time to review our location. We value your business, and thank you for renting with us.

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