Platinum Moving and Storage
Goss, Sun Valley, CA

Platinum Moving and Storage Reviews

3.4 stars based on 32 reviews

Featured Comments:

• J

  Jayme Davis

  1.0

  We purchased a move through Trinity Van Lines who subcontracted it out Bulls Moving who contracted it out to Platinum Moving. Three weeks ago, tomorrow, they called to tell us they were loading our stuff on a truck and that they would contact us the following Monday for an update. Since then they have gone completely silent. They won't respond with any updates or an idea as to when our furniture will be delivered. Trinity has been emailing them as well. Yesterday was 21 business days which is what we were quoted as the latest option but if you read the fine print they have up until 30 business days. We moved to Texas so there are a lot of people moving that we are connecting with and no one has waited this long. Regardless the horrible customer service provided, or in this case NOT provided, is unacceptable. DO NOT trust this company or use them. There are plenty of movers out there that do what they say they are going to do. This isn't about whether or not they should have delivered our stuff by now. This about how you treat the people paying you thousands of dollars...on top of that you are in control of all of their worldly possessions. How hard it is it pick up the phone and advise someone of even an guestimate as to when you might get it? We can't leave town for fear that they will maybe actually deliver our stuff. I could go on but learn from our experience and stay clear.

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  joe fuster

  1.0

  After they packed and left, I noticed they had left behind some items I had asked them to take. They left behind all their trash. When they arrived at my new place they were a month behind schedule and they were short several boxes which contained my tools worth several hundred dollars and also noticed that all my picture frames were broken. I can't believe they are in business. I was on the phone several times with the coordinator Ryan, and got a lot of promises, but fell short without ever calling me back or communicated with me in any way. If you need a mover, do yourself a favor and hire someone professional. Platinum movers are the worst.

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  Deven Brown

  5.0

  I moved from Los Angeles to Utah with Platinum and had a great experience. Most of their reviews were great so I decided to give them a shot even though they weren't the cheapest but weren't the highest either. We were quoted $2100 to move our 2 bedroom home and we were charged $200 more because we decided to add a few more things but let me tell you this, I've moved over 10 times from state to state and had never had such an honest and pleasant experience like I did with them. Robert, Caden and Doug were my movers and they were all very courteous, kind and did a great job moving us. Our items arrived in great condition as the movers wrapped everything up really well. I was very impressed that we didn't have any damages or missing items. I will use Platinum again next time I move. A big thank you to Katherine for coordinating the move.

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