Reliance Moving & Storage, Inc.
Roanoke, Newport News, VA

Reliance Moving & Storage, Inc. Reviews

3.1 stars based on 15 reviews

Featured Comments:

• P

  Pat-Shame Lyttle

  1.0

  This is the day I am suppose to be moving into my new apartment. I called Reliance about 2 weeks ago and made arrangements for them to move me. We agreed upon today 9/7/21 and the price. I asked the lady what time they would be coming and she said someone would get back to me with the time. I called this morning 9/7 and told her I arranged for them to move me today. From the way she sounded, it seemed she had no clue as to what I was talking about. She asked my name and said someone would call me right back. About 30 minutes passed and I called them back and told her I no longer needed their services. She then informed me that she did not know anything about this move because she just came off vacation. As of Friday 9/3 no one had gotten in contact with so I started calling and the phone just rang and rang. You would think with a business they would have an answering service where messages could be left , but no the phone just rang constantly. I said Holiday weekend okay. So this morning I called. I had went on their web page and read the reviews, what I should have did before I talked to them , and the reviews told how incompetent they were. Especially Military families. Buyer Beware. Reliance is the most incompetent and very unprofessional company I have ever dealt with. I am amazed they are still in business. The lady who I talked with in the beginning and the lady I talked with today was very pleasant and nice, but Reliance business ethics sucks, because they have none. Please don't use these people. If you are considering using them read the reviews first. That goes for any company

• C

  Cameron Bum Blackhurst

  1.0

  We had a poor experience. They did not come on time any of the three days that we used them. They only sent one person on the first day to pack the entire home. The second day, only one person came until later in the afternoon, when a few more crew members showed up. They spilled water in three different places on the carpet and on a wooden chest of drawers. They forgot to check closets and drawers full of clothes and belongings. They missed a full cupboard in the kitchen. They forgot to close several boxes. The packers were all courteous and friendly, but the receptionists on the phone were cold, unhelpful, and unable to answer questions about timelines or expectations. The company was coordinated for us as part of our military move.

• T

  Taleena Bennett

  1.0

  I really hate to give this company a 1 star but they didn't have the option of rating less than zero. Customer service is infuriating, disorganized, and liars. If you have an appointment for a survey be ready to wait all day and not have them show up, then randomly call another day and say they'll be there in 10 minutes. If you have a life and appointments or need to leave your home don't use this joke of a company because your time is of no value to them. Expect to wait around and chase them with multiple phone calls. We were given 4 days to pack and load. More than 1 employee gave us the schedule and reiterated that our load up would begin on the 3rd day and that they would finish on the 4th day. Well here it is our 3rd day and we waited for a truck to come. We finally called the office and they said that nobody is coming today and that they'll be here tomorrow. We have many items that require special packing. 2 employees took inventory of those items, which is why they told us we had 2 loading days. The 4th day was a buffer in case they could not load in 1 day. Our house is sold and we don't have another day to give them if they can't load in one day. I'm expecting my irreplaceable items to not be handled properly and I'm 99% sure my belongings will not arrive at our next home unscathed. Especially because we complained. We're a military family that has moved often so we do have comparisons. Thank you to the government for picking the lowest bidders to perform our move. I will say that the 3 ladies that came the first 2 days to do the packing were pleasant and efficient. The problems seem to stem from the administrative side....so far. If you have a choice (as opposed to the military just telling you who's moving you) DO NOT CHOOSE RELIANCE! Save yourself the frustration. 2019 Update: 95 % of our furniture was damaged. A year later and we're still fighting to get our claim (military) processed because we are still finding damage and can't even finish unpacking because most of our furniture was damaged and or missing pieces, like the keys (that I taped on the back of furniture, watched get wrapped up and leave the house....and was unwrapped in their storage). We have irreplaceable antiques and European furniture that are trash. EVERY high dollar item that needed special handling was damaged. Blatantly! They fudged inventory stickers and lists, unwrapped furniture that left our home wrapped in the warehouse, and instructed the following company that came to collect our belongings from storage to lie about damage. There is just waaay too much to list here. This place is AWFUL! We're working our way up the chain of command because this company should never be allowed to move another military family's household. They should not be in business to move anybody! After 26 years in the service and many moves, including overseas, this is BY FAR the worst move we've had.....and that is saying something.

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