Route 66 Moving And Storage
Arminta, Panorama City, CA

Route 66 Moving And Storage Reviews

4.9 stars based on 394 reviews

Featured Comments:

• N

  Nicole Bunn

  1.0

  I had over $6,500 in damages due to negligence on behalf of Route 66. Items were not properly blanket wrapped. They stacked boxes with glass on the bottom which crushed under the weight of other boxes. If you have expensive things, I wouldn't recommend using this company. I tried to resolve this issue with customer service. The owner refused to speak with me. The company only insures 60 cents per pound so they offered to pay $522 for the damages. Then wanted me to sign a waiver with disagreeable terms before I could receive the money. This has been going on for months now and I have not received a penny back that they promised. I had to pay over $2,400 for their poor service and $6,000 out of pocket to repair and replace the items they damaged. They think because they have insurance they can treat your items with no respect and throw them around. I am appalled at their business conduct and lack of service to rectify their mistakes. Do NOT use this company.

• J

  Ji Seo

  1.0

  DO NOT USE THIS COMPANY I am not the person to write reviews but i want to warn everyone- Do not use these movers!!! Initially, the rep putting together your contract is very friendly. My customer representative was named Jordan. He was helpful and really did seem like he cared for my move. We had talked about the total price numerous times, I made sure what was on the contract was all that I was paying especially because my move was very small (15 boxes and 2 suitcases in total) Jordan made sure that was the final price. Three days before the scheduled move, I called Jordan a few times to ask when the movers are coming. No answer every time. So I called the customer line instead, and they gave me the time. When the movers finally came, they were not friendly at all. I was like “whatever- maybe they are having a rough morning”. Just when I thought they were going to move the boxes, the lead mover (Borris) asks for $500 more than the contracted price. They were asking for $2400 for just over 15 boxes! I asked what the reason was and he said that the move was “long distance”. My move was long distance from the beginning, that should have been considered from the get-go. My total items came out to be even less than what I had contacted, and we packaged everything so nicely that all they had to do was move the items to their truck. I honestly think they spike up the price last minute because by then people are too late to contact any other movers. Thankfully i only have 15 boxes so my husband and I will just ship them manually. I can only imagine the frustration if I had furnitures and more stuff. I hope they run out of business if this is how they are scamming their customers!

• B

  Breanna Peters

  5.0

  Highly recommend Route 66! I've used other moving companies before, but needed someone longer distance for my move across the state. My Account Manager, Johnny, was super responsive and helpful leading up to the move, and all of the movers were fantastic. They were in/out in about 2 hours on both sides, including disassembly/assembly time and wrapping of furniture and other items. Nothing was damaged and that alone is worth 5 stars!! They also unmounted my TVs for me, which was a huge relief and made moving day so much easier. Thank you guys so much!! I was ecstatic enough about their service to leave this on my own, they didn't ask me. That should tell you all you need to know!

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