San Francisco Small Moves
Mission, South San Francisco, CA

San Francisco Small Moves Reviews

2.5 stars based on 8 reviews

Featured Comments:

• A

  Amanda Osowski

  1.0

  I attempted to work with this company to move from one office to another in the financial district in San Francisco. At first, the company was responsive and it appeared as though I had found a good company though the price they quoted for moving two (2) small pieces of furniture one mile down the road ($650) was extremely high. Still, I agreed to that price because figured competence and responsiveness was worth the high price to avoid the stress. I was wrong. This morning, on the morning of my scheduled move, I get the following rude and unprofessional email from Ken, the owner: "Happy Friday and your moving day. Yes we have many years of experience and I am not one bit surprised we now have to go back a redo this task, spending yet more time and effort on the move booking process. If you remember we specifically asked you for a PDF from the building stating the exact insurance requirements. Instead you sent over a copy / pasted line in the email and said will this work? We assumed you copy / pasted the content directly from their document of requirements and the content was thorough. As we can all see, it was not. So rather than do this a 2nd time, then it is wrong again, and then we have to do it 3rd time, I am going to lean into my 12 years of experience, and I will have to demand a PDF email attachment from the building which states their exact insurance requirements. Please send over this attachment ASAP so I can request a correct COI and waiver of subrogation from our insurance company. Many thanks, Ken Marley Owner - SFSM" I immediately called the owner to ask why he felt he needed to send such an email and he became immediately defensive and dismissive. He told me he had "better things to do on a Friday night," cancelled my move scheduled for today, and hung up on me. DO NOT USE THIS COMPANY. The owner Ken obviously has some serious issues, mental, personal, and professional. I'm sure Ken may have some rude and snarky remark to make about me in response to this review but that certainly says more about him as a person than it does about me and is further insight into how he is to deal with.

• S

  Sam Dogen

  1.0

  SF Small Moves damaged my new home, then refused to pay for any damages, despite photo and video documentation. It’s costing more to fix my properties than the move itself, which is ridiculous. I highly do not recommend using them, no matter how cheap their quote. Even if you are moving from a rental to a rental, your landlord will deduct the damages from your rental deposit. So disappointed in lack of professionalism and responsiveness. If you are moving junk, they might be Ok. But anything more than junk is a hard pass. Finally, they showed up with a 16 ft truck instead of a 20 ft truck, which means they had to take two trips and charge more.

• M

  Maureen Spengel

  1.0

  Would also not recommend. Booked 2.5 weeks in advance. They kept pushing time back to 6 pm. The mover's didn't call me until the next day at 4 pm to say they were there. I needed to be out by 9 am and ended up spending an extra 600 bucks on last minute mover (lugg -- in case they flake on you). Worst thing about this was how rude they were in response to their tardiness and complete disregard for movers. Schedule with company who will be professional

More reviews (3)