Suburban Relocation Systems
Baltimore, Beltsville, MD

Suburban Relocation Systems Reviews

3.1 stars based on 125 reviews

Featured Comments:

• M

  Melissa Eldridge-Scott

  1.0

  Very poor service. My furniture was damage and some completely missing. The claims department is a joke. They go by the weight of items .60 cents per pound. They tried giving me 39.00 for the damage and lost items. Taking them to court. Dont use them. It look them weeks to get my furniture.

• K

  Kai

  1.0

  Absolutely the worst experience ever. Thieves and blatant scammers. They have a three step scam process to take your money and steal your items. The first is the estimator who seems all nice until you send the deposit. He then disappears and doesn't reply to emails after he promised his service through the whole process. Then the moving company comes and forces you to sign a blank sheet so they can later add items and increase the price. If you do not sign the sheet, they will not pack your items. They then take your things and give you zero communication as to when they will deliver until 12 hours before. They then charge extra since they didn't actually map the location as they try to take a semi into a residential neighborhood. At this point they hold your items hostage as a girl calls you and says "its better you pay now or this will become a long issue and your items will not be delivered". After this is all said and done, items are damaged and over $1500 worth of snowboarding gear mysteriously disappears. Massive scam and worst experience ever. Stay far away from them.

• V

  Veronica

  1.0

  Suburban Relocation systems picked up my things on July 26th. My first available delivery date was set for August 5th. I have yet to receive my things, which is beyond the 21 business days listed in the contract. I have had to call and email multiple times in an attempt to find out where my things are and am told "someone will reach out shortly." I am beyond frustrated. This is far too expensive for so little communication and dependability. Overall, this has been the worst moving experience I've ever had. If someone could please tell me where my stuff is or better yet, deliver it, that would be great. Would not recommend to anyone. Edit: 9/8- I finally got a call back and was told once again that I should hear from someone shortly. I expressed that this was not acceptable and that there should be planning to ensure contract dates were met. I was rudely told that I'm not in the business so I couldn't understand the business so I shouldn't be making suggestions. I'm livid. I have never been spoken to so disrespectfully by anyone in a customer service role. Edit: 9/12- I finally got my things, 49 days later, and they’re completely destroyed. Boxes aren’t even boxes anymore, expensive exercise equipment was stored sideways with other things on top (despite explicit directions otherwise). At this point, the damages add up to more than the cost of the move.

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