The Polar Express Van Lines
Point, Queens, NY

The Polar Express Van Lines Reviews

4 stars based on 17 reviews

Featured Comments:

• D

  D'Angelo Arrington

  5.0

  I had need to move asap due to personal reasons and The Polar Express had helped me tremendously. They were packed my items with care and they exhibited great customer service. This company is a great deal for anyone looking to move.

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  Response from the owner

  Awesome, thank you for your feed back. I hope to see you again soon.

• D

  Dylan Dvllain

  5.0

  Amazing work from these guys. Cared about my belongings like it was their own. Very careful yet very swift. Even made room for what I thought wasn’t going to fit. Great team. Would recommend anytime. -Don

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  Response from the owner

  Thank you. We try our best, to make sure we get the job done right.

• s

  scape1

  1.0

  Quoted $1200 flat rate for a move. Drivers were supposed to arrive at 9am and did not show up until 230pm. The owner claimed there was traffic but one of the movers let it slip they did not have a truck and had to find one. There were no moving supplies in the truck, including moving blankets, hand trucks or dollies. After half loading the truck with only boxes and leaving all the furniture stating it would not fit and they will do the rest of the move the next day the movers headed to my new home at 9pm. When they arrived the owner called, said the price was now $3800 and if we did not pay he would leave with the boxes. After we refused they did in fact leave with the boxes. After they left the owner called again at 2am and stated he would do it for $2000 to “make it fair”. We had no choice but to agree due to the fact that our items were being held hostage. The next day magically the price jumped again to $2500. Stay far far away from a total scam of a company and pay no attention to the one word fake reviews!

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  Response from the owner

  Response Your comment makes total sense up until you consider that you gave me a fake address. Which is what caused us to be so late. Then you blew up my phone trying to track us on the way to the new address which was even farther away so it took longer. You did that to make sure we where coming. Why would you do that? Oh yeah, because you lied on the report when you where asked where and what we where moving. I had confirmed with you and your son the pick up address and inventory you where looking to move. I explained you can add in a few things, and it won’t go up. But if you double the inventory it would because we charge $250 an hour. We give lots of leeway. When we arrived at the real address. We find not just 1 apartment, but 2.and over 100 boxes! So 3 bedroom apartments worth of stuff. There where moving supplies on the truck but I didn’t give it to you, because you didn’t pay the bill. I even had to personally finish the move for you later because I had to get a 3rd man down there. And I was worried you wouldn’t pay it and I would get stuck with a huge bill. You also lied about how your 2 sons would help move on the order, to get a 2 man rate not a 3 man rate. But you only had one and he didn’t help. He just complained about how long it was taking. And you lied on the distance. Each home was 100 yards away from each other. And the drop off address was 3 hours away to your new house, not 30min. Which you failed to mention and your son later confessed that, at the drop off. Along with the fake inventory list he was there ok the phone when you lied to me on it. So with the two man con job rate on over 26,000 cubic feet you wanted us to move, you over worked 2 guys. And agreed it was to much work for 2 guys to do in 1 day. So you said to leave it and come back in the morning to do another move for the furniture and the other 20,000 cubic feet you lied about having us move on the phone. Because all these boxes can only be carried 1-5 at a time. 6 hours of loading boxes later you still couldn’t figure out why it took so long with two guys instead of the 3 I recommend for the fake inventory list you gave me. You refused to tell us about over 20,000 cubic feet of furniture you had to move. It was not 6 hours to do the move. It was 6 hours to load everything up. There is no way I can stay in business at that price. In fact you even admitted to lieing on the inventory list which is what caused all this. And the price dident magically jump to $2,500 it’s dropped from the $7,000 in moving charges you racked up to do 2 long distance moves for you. To $2,500. I could have had you arrested on that day for theft of services but I didn’t have the heart because you told me you have no money, canacer, and had to borrow from the bank. GJ ordering a service you can’t afford. Nobody does that if they can’t afford it. Which was just a con. You bought a $500,000 cash and you couldn’t pay your movers for what they actually charge. So you had it the next day magically. What did you give back for all that stuff in those 100 boxes. Nothing I presume. You say you work selling jewelry. But you probably just sold fake stones. Like you did to me. So you sold me a fake moving job like you sold fake jewelry. I was just paying you to go away at the drop off at that point. But you did not and now there is a fake review you wrote. the others are legit. Notice how you’re the only one complaining about this issue? Why is that? Because you are writing the fake review here not these other good paying customers. Because you lied and tried to con 4 long distance moves for you at $1,200. What a con job. You even confessed you called other companies and they quoted you $3,000 for the fake inventory list on the first move you wanted us to do. I requoted you $3,250. For the boxes which was the first half You did not pay the bill so I had to do another move the next day. Racking up $7,000. Of which I only had you pay $2,500. So you got two long distance moves for $2,500 and I’m conning you? Think about that for a minute. I lost money paying you to go away. So this review is what? Just a vendetta because you didn’t get what you wanted like a spoiled brat selling fake jewelry at an absorbingly high price? Who doesn’t think they have to give anything back for the other 2 apartments worth of stuff you had us move. I saw how you edited your first fake review so now it slightly more true than before. Only because I threatened to sue you for defamation. News flash. Yours is the lying fake review. You’re a diamond merchant selling fake jewelry for a living. You lied on the report which is what caused all this. And your son confessed. We spent over 28 hours on this from 8am till 3am at night. And 8am till mid night working for you and what did you give back? Why did I have to come down there as the owner to your house to finish the move personally. And be the 3rd man in case you didn’t pay and I get stuck with a huge bill. This was done to fix all these shady business dealings that you did on the side which is what caused all this. And Why? Why are you the only one complaining about this? Take your lies, slander, and sibil off my profile or I’m suing you for slander and the reputation damages done to my business. And don’t edit it this time. To mitigate it. Remove 100% of it you old lady. Your 72 years old, no wonder you’re so grumpy. Just leave my business reputation alone. I’ve done nothing wrong here.

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