Two Men and a Truck
Lamar, Austin, TX

Two Men and a Truck Reviews

4.4 stars based on 209 reviews

Featured Comments:

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  Taylor Coleman

  1.0

  If I could rate less than 1 star I would. I have used 2 Men and a Truck in the past, and I was incredibly impressed by their professionalism and communication. In the two years since I've used them last I have told anyone and everyone about how great their services were. This time around everything started off great. They were well within their arrival window, communicated openly, everything was moving along quickly. When we were getting ready to leave, my husband's car battery was dead. Not only did the moving team (all three guys) try to troubleshoot, one actually went to find someone to jump our vehicle. We finally leave and they actually got to our new apartment before we did. At this point I'm blown away by their service. I let them in, we do a general walk through of where everything is supposed to go. They're quick about bringing everything up and getting it mostly arranged and put back together. They actually finished well under the quoted time frame. So why am I giving them such a low rating? Well, one of their movers has sticky hands and stole a game system from my husband's office. We called management as soon as we noticed the system missing only to be given the run around about whether or not our movers were still present. One individual said they were clocked in another said they had already left. They said they would "review the videos" from the truck and subsequently said they didn't see anything. This is after several phone calls. We've filed a police report and have given all the names and information to police, but I am thoroughly disappointed by the response from Two Men and a Truck. Not only have we not been able to speak to upper management about an actual crime committed by one of their employees, the people we have spoken to are not concerned about this situation and are frankly untrustworthy. This theft has ruined our entire experience and I will never refer anyone to Two Men and a Truck again. And if you want to leave one of those generic "We're so sorry about your experience" comments. Either don't bother, or get someone above your Quality Assurance guy to contact me.

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  Luisa Margarita Rodríguez

  5.0

  A couple of days ago, I hired this movers, they are really great, very professional and careful with your things. They wrap everything to protect it, tacking care about doing their job real well, they do their best. Chris and John the best team. Thank you so much. Super Recommended!!! 👍👍🏆

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  Response from the owner

  Hi Luisa, Thank you for choosing the Movers Who Care and sharing how your recent move went. We truly appreciate it and are so happy to have helped make the day easier!

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  Sarah Overton

  1.0

  Thinking about using them to move? DO NOT DO IT. I REPEAT DO NOT DO IT. Very unprofessional - professionalism could've saved my move. They are in the business of handling peoples personal belongings - respect and professionalism are required. I used Two Men and a Truck to move in December and my move was so horrible it is almost comical. Quick notes: -Late -Truck has mechanical problems so sent a van, the van's battery died so sent another van -Truck arrived but got into accident at building and caused damage to property -Smoked cigarettes during move -Forgot items on truck, discovered they were damaged Compensation offered: $6 for damaged property, waived travel fee and only charged for 2 of the 4.5 hours of move (it was only a 450 sq ft apartment, it usually takes less than 2 hours) I understand things happen in life that are out of control but as a business owner they should properly train their employees. I was told I would be compensated out of pocket for the damaged property by their employee but that did not happen. Overall very unprofessional, contacted corporate but there is nothing they can do to the franchise. Just do not use.

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  Response from the owner

  Hello Sarah, We apologize that your move did not go as smoothly as you had expected. When looking into the details of your move, Two Men and a Truck shows an estimate for your items to be moved from a 3rd floor unit to a 2nd floor unit in 2-4 hours with your move being completed in 3.25 hours and an arrival window of 9am - 10am with our men arriving at 10am. We understand your frustration with our moving truck experiencing mechanical issues and discounted your total cost in the amount of $213.75. In the end, you were only charged for 2 hours of time and all additional fees were waived. Please keep in mind that Two Men and a Truck does have a 2 hour minimum for both packing and moving services which is information included into your pre move confirmation letter that was emailed to you upon scheduling with Two Men and a Truck. In regards to your damaged property, Two Men and a Truck honored your signed contract when offering a resolution for your lamp and has not been contacted by the complex concerning damage to their property. If customers wish to purchase a higher level of valuation coverage for their move, we ask that they speak with the representative scheduling the move regarding the different levels of valuation coverage prior to the men’s arrival.

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