U-Haul Moving & Storage at Bragg Blvd
Bragg, Fayetteville, NC

U-Haul Moving & Storage at Bragg Blvd Reviews

3.2 stars based on 148 reviews

Featured Comments:

• R

  Redd_ Pryncess

  5.0

  Reserved a 10” truck a day before I needed it and it was clean and ready when I arrived. I rented thru their 24/7 share which was all conducted through my iPhone. The process of picking it up and returning it was super fast and easy. The guy who did the walkthrough upon returning was very nice and we were out of there with an emailed receipt in no time!!

• R

  Rory Sweeney

  1.0

  Friendly staff that tries to steal from you at ever turn... Rented a truck from them and verified fuel and milage before leaving the lot. Upon trying to return somebody had gone in and changed the required full to a full tank and we're going to charge me over $90 for that. Offered to get my contract to disprove them and also stated I posted an image of the mileage and fuel level then they finally relized they weren't getting away with it, with me. Everyone makes mistakes and that's what I chalked it up to. But a few days later I needed a trailer for an our two women picked one up from the same location took it back by 4:00 and was told by the employees that they would check it in. They failed to ever check it in that day I was charged a $20 after-hour service fee and when I called to confront the business they tried to say that I was lying but I provided specific detail of what happened the previous day and had to contact corporate to receive a refund. Watch what they are doing and always have proof for everything.

• L

  Ladysha Harrell

  1.0

  For starters, It truly saddens me the way that not only my family was treated but the customer that was ahead of us as well. This location use to be the only location I would use if I needed any type of help hauling. I also had an expensive hitch package installed on my truck at this location as well. So let alone, I chose to spend money with this company, but that has changed. After hearing how rude Al Jenkins was to the previous customer I knew the energy was off. I proceed to the counter with a debit card to use for my transaction of renting a Pickup truck for only two hours. After doing proper research on uhaul and their form of payments, Al Jenkins the "Owner”, informed me that he couldn't use my card because it was a prepaid card. Even though the card stated debit on the front and a major bank on the back. Temporarily, I accepted what he told me, however I did ask if he could print me out the policy in which he was referencing to. He then ask "What are you talking about, where would I get that from" I say well its a policy that you enforce you should know where to find it and should be able to present it to me for my future knowledge. He then proceeds to call, which I hear him say "Boss lady" to aid him in my simple request. She tells me that you can't use prepaid cards, I tell her that the card states its a debit card, Al then yells out Kim its a unemployment card. Kim then begin on with they don't accept unemployment, Social security, or any types of those payments because they are not directly connected with a bank and are considered prepaid. She then instruct him where to find this policy. They failed to find it, its now five minutes until closing and she said she will call him back. We waited patiently, its now closing time and his phone rings. Kim L. informs him to just write my name and number down and she will call me to get that request to me. It has now been a week, I have yet to hear from Kim who is actually the General Manager, even after calling to the store for her twice. She wasn't in either time so I resumed to asked for her superiors number and still no luck. I'm not the complaining type because I've worked in customer service for 10 years now and understand what its about. My creed is to do what is righteous for one, and to build a healthy professional relationship so people will come back for two. Again, I do not appreciate the way Ale Jenkins (The owner) was speaking to the older black lady in front of me and I don't appreciate how him and Kim handled us. And I say "handled" because that's what it seems they were attempting and accomplished in doing. We were not helped, we were simply blew off, because I have yet to hear from them. Poor business structure. I would still like a copy of the policy that they were referring too for my own future knowledge and for my own records this incident was recorded. Thank you.

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