U-Haul Moving & Storage of Cedar Park
Bell, Cedar Park, TX

U-Haul Moving & Storage of Cedar Park Reviews

4.2 stars based on 155 reviews

Featured Comments:

• L

  LAWRENCE REDDICK

  5.0

  Christy was very helpful, and had a wonderful attitude. I just needed a few boxes for an upcoming move, so not a huge transaction, but she made me feel as important as all others. Thank you!

• K

  Ke'Sha Fulson

  1.0

  Beyond rude & very unprofessional! I rented a truck and paid for everything online July 27 for pickup the same evening. Unfortunately upon arrival I was locked out of my phone and could not pull up the order details to grab the truck and go so I tried to go inside the store for help. Although the "Open" sign was on and two employees were standing inside LOOKING AT ME, I could not get in because the door was locked. I approached the door a second time and this time the man came to me trying to speak to me through the doors. Before I could finish my sentence I was told "there's nothing I can do for, we're counting money". I then informed the man that everything was paid for already, I just needed assistance finding my truck so I could go. Frustrated that I wasn't accepting his answer he walks away from me back to the woman at the counter, turns right back around (no pause, no stop, anything) and comes back to me saying, "We don't have your order, I looked it up". He did not. she did not. I was watching the entire time. I never gave them ANY information to even look up as they would not let me get a word in without trying to cut me off. Being concerned, my spouse starts getting out of the car to check on everything. As soon as he stands behind me, the employee walks away from the door and turns off all the lights. Now I'm having to wait for my money to be refunded for a truck I couldn't get although she repeatedly said "check your account, it hasn't been paid". Go figure.

• T

  Tara Johnson

  5.0

  If I could give this facility a million stars I would!!! Hands down the absolute BEST customer service all the way around. Andrea helped me find the best until for the amount of space I needed. They worked with me. If I couldn't get a hold of them via phone, email was answered quickly. I left my unit unlocked one night they contacted me the next day. Just all around GREAT PEOPLE!!!! They are extremely genuine and can tell they truly care! I wouldn't go anywhere else. You can't find that kind of care and customer service anywhere else. Andrea and Nicholas helped me out soooo much and I am truly greatful.

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