U-Haul Moving & Storage of Fayetteville at Coliseum
Gillespie, Fayetteville, NC

U-Haul Moving & Storage of Fayetteville at Coliseum Reviews

2.7 stars based on 79 reviews

Featured Comments:

• M

  Micah Pounders

  1.0

  I do my best to give people the benefit of the doubt but this place is absolutely terrible. DO NOT under any circumstances do anything more than Uhaul rentals at this location. I tried having a hitch installed here, had my appointment set up, and it wasn’t busy. The gentleman who was working on my truck moved around like He was shooting for overtime. An hour and half in I was informed they didn’t have the proper wiring harness so he would run to another location in town and grab the right one. Another hour and half goes by and he comes back and tells me the wiring harness he went and picked up was also wrong and they should have the correct one shipped in a week or so…..excuse me? Moral of the story is pay a little more to get stuff like this done by people who specialize in hitch installs and not Uhaul employees who mainly rent trucks and trailers out. It takes a lot for me to give out bad reviews but this one takes the cake for me.

• J

  Jas Everette

  2.0

  This is my experience & dissatisfaction. Not that it goes toward the U-haul near the Crown Coliseum on Hwy 301, Gillespie st.. The staff was helpful to a point; nonetheless the customer service experience was very poor. I done a reservation one way with a 20 truck & auto transport for my vehicle. The initial staff member when approached was on their personal phone then his phone was placed underneath the counter multitasking listening to me and doing whatever was on their phone at the same moment in which provided an incorrect pickup date after receipt was printed. Another print was produced with the correct date but staff (he) did not announce a script or go over reservation to assure confirmation nor a contact is to be cell phone so a text to confirm anything or problems may arise. This reservation was placed 2 1/2 weeks in advanced. It was also mentioned a 10 X10 unit ( 1 month free 1 way) would be provided but now it is not the case, only when I get to my destination at the end would have to be discussed on the unit not as stated & may have to pay additional charges. I again had to showed up to get more packing materials and not one staffing member went out of their way to check on my reservation to assure their inventory trucks & transports were available a day before to give a great customer service & experience. Now it's the end of day on Sunday, June 27, 2021, just 1 day before pickup at my preferred pickup at the U-haul Hwy 301, Gillespie st. for truck & trailer; I get a call on the landline (at home) from a different U-haul facility that I must pickup at 2 different locations: the truck on Bragg Blvd. in Fayetteville, NC, then the trailer an hour away of my time & troubles in Aberdeen North Carolina to pickup & drive back to Fayetteville to finish loading before leaving to my final destination. However, this other staff from another neighborhood location of U-haul was apologetic of the issue & no correction could be made to the fact it was the end of day hours nor was it mentioned at beginning of day so I could make preparations due to this horrific disaster mishap, yet female staff member said "It is the closest that there is or are. There's nothing I can do & it is what it is, transactions will continue as is. You will be charged extra on mileage & there will no discount toward your reservation or given any free mileage for 2 separate locations pickups. I'm sorry." And the phone hangs up on the other end (her end), this leaves me upset, very angry, & speechless towards this dissatisfaction & dismay of customer service & experience. I even went to the preferred U-haul location where I reserved them & to my surprise there is a 20 truck plus a car transport trailer available sitting on property. There were other trucks and trailers too with proof of photos to prove availability. This is not a rant nor hate. This is my true truth & experience.

• R

  Rosa Moreno Maytorena

  1.0

  Their services are very poor, they don't check the trucks before they rented again, they give a truck that the lights for a towing didn't work, they told us to call road assistance, we have been waiting for almost 3 hours. This very unprofessional

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