U-Haul Moving & Storage of Southeast
14th, Des Moines, IA

U-Haul Moving & Storage of Southeast Reviews

3.3 stars based on 142 reviews

Featured Comments:

• D

  Dan Cooper

  1.0

  SE 14th Street in Des Moines. I've had enough of this place! I try to get propane here because it's by far the cheapest in town but also by far the worst service I've ever had at any place. All I get is excuses on why they can't help me such as We're out of propane even though customer service told me that store had plenty, or another is We don't have someone authorized to pump propane, and the best one is We're shut down. Why is the propane shut down but the store is still open? I'm tired of the excuses. UHAUL, you have lost my long time business and you will never get it back!

• M

  M

  5.0

  Everyone was so awesome. The entire store is just awesome. I will always use uhaul for my moving and storage needs. Can't thank them enough. Great job.

• D

  Drew Foster

  1.0

  You would think that it would be really easy to check out a truck when the reservation was made online. You would probably be right. Unfortunately, the employees at this location are entirely inept, and don't honor the online reservation. Not only did the employee who checked me in try to talk me down on the distance and time I had requested, she actually gave me a truck that was nine feet shorter than the one I had reserved, causing me to need to add a trip, which increased the mileage I had to pay. I thought the truck looked short, but I assumed I must have been wrong, because my reservation said 26 feet, so surely that was what they were giving me. It might have been easier to do her job if she hadn't been busy talking to her coworkers during the three question check in process, or trying to get change out of her purse so someone could buy her a soda while I was standing there waiting for her to do her job after we had started the check in. Out of pure pettiness, and at great cost to myself, I would buy my own truck before this location gets any business from me again. Their team is entirely unprofessional, and not honoring the terms of my reservation is unacceptable.

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