U-Haul Trailer Hitch Super Center of Panama City
15th, Panama City, FL
- +1 850-387-1789
- 1022 15th St, Panama City, FL 32401
U-Haul Trailer Hitch Super Center of Panama City Reviews
3.9 stars based on 29 reviews
The two women working the desk inside are AMAZING!! They are very helpful, friendly and courteous! Rented a trailer for 24hrs and returned in less than 20hrs. Was charged $300+ for not returning the trailer. What makes it so unbelievable was that one of the employees that unhooked the trailer from my vehicle, was the MANAGER!! SHE did not check my trailer in and charged me after 6 days later! 😑
Everything seems a bit chaotic at this U-Haul location. I understand they have rotating clientele and they stay busy but that is no excuse for being overcharged for a rental that was returned the next day. Their manager neglected to properly scan in our rental thus giving us a $300 deduction from our checking account and that's not cool. Do your job right do it effectively and don't cause people any more grief than what may already be in their lives. Big shout out to the two ladies in the front though that we're very understanding and helped us sort out the ordeal
Had to wait to be waited on but staff was all busy with customers so was understandable. We didn't have a reservation. There was a glitch in the computer system once we were waited on but staff was diligent in getting us processed & on our way. We only needed the open trailer for a few hours to transport lumber & the return was quick & uneventful. We've used Uhaul before & always been satisfied with their service.
More reviews (2)
Map & DirectionsDirections
Nearby Moving Companies in Panama City
Save up to 40% off moving costs.
Get a Quote Now(888) 228-3922