U-Pack
Middle, Henrietta, NY

U-Pack Reviews

4.4 stars based on 19 reviews

Featured Comments:

• P

  Patrick Cronin

  1.0

  Had an appointment for two months to load my cube at their location. Called today to schedule time, “sure, sounds good, we will see you tomorrow!” I run out; grab my truck rental, start loading so I’m ready for the day. I get an email tonight saying “sorry you canceled”. No call, no explanation, no longer an existing reservation. Clearly they ran out of units and figured instead of working with me to find a solution, they just act like total dirtbags. Stay far, far away from this business

• D

  Dan Ross

  5.0

  Just completed an approximately 800 mile move with U-Pack. I’ve used them several times in the past and everything went smoothly. Despite using them in the past, I still shopped around. They were substantially less expensive than PODS. The quote I received from PODS was about $1000 more. I’m super happy with the service I received and will definitely use U-Pack again in the future.

• B

  Barton Pena

  5.0

  We moved from Texas to Western NY State; the reason we picked U-Pack was because of their ratings. When setting up the move their customer rep answered any questions or concerns I had; he helped me get a military discount as well as a slight reduction in the total cost. I ordered 3 cubes but needed 4, I was unable to order and obtain an extra cube due to the high volume of moves during that time. I suggest that you order more cubes than you think you’ll need. On packing day the cubes were delivered on time and the same on pickup day in Texas. I was told my shipment would take about 7-10 days to arrival but it got there in 4...when notified it had arrived it was held at the terminal until I could schedule a delivery at our new home. All the drivers were friendly and helpful...costumer service was great. Thank you for taking care of our move.

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