Walmart Supercenter
Larkin, Monroe, NY

Walmart Supercenter Reviews

4.1 stars based on 4040 reviews

Featured Comments:

• A

  AliceE Mrs.

  1.0

  Need to train the employees who pick up items from the floor and the other employees who answer the customer service on the phone at first. Extremely dissapointed to their few crews. I've never had this kind of rude and disrespactful experience at any Walmarts for decades but here on Oct 29th, unfortunately. From 6:25pm till 7:24pm, I waited for an hour to pick up my online orders at their curbside pick up lots on the very cold evening with my toddler. And when finally my turn came, I was told my all stuffs including the organic banana, mandarine, organic milks, and even dinner plate with a bowl were stored in their FREEZER without any common sense. I appreciated for the women employee who brought my orders with honest explains. She apologized for me to wait for so long and what happened to my stuffs. I didn't get mad at first thanks to her honesty but when I called to the customer service, I was very upset. A young lady answered and said I may not be able to return for those frozen produces. I asked her how long the costomer service open on that day but she ignored that question and transfered call to the 'Pick up department' at 8:02pm where already closed at 8pm saying it's not her duty. Lord.. how terrible reply she did. I called three more times to their main number again to speak with anyone who may will answer but NO ONE ANSWERED on the phone.. I had to go there with my baby again to return those produce because they might could say "None refundable" cause it seems I made it like that as for the rude lady's reaction. My baby was about to take a shower at that time and must take the medicine on time but I had to dress him up again and leave home just for returning stuffs before they close since I didn't know how long the service center open. Gosh.. Their system went wrong, the computer could not even find my order list even I gave the SAME credit card what I paid. The manager let me exchange to the same items without any checking the weight of banana. I picked the smaller one by the way.:( I was fully furstrated how they treated on the phone and the waiting time at the curbside pick up. There were more cars with the same situation and only one lady was bring out orders on that evening. I wish I could just canceled and change the pick up time after I parked but I could not. Yes, once you check in, you must wait until they come out and that is their system. Even if they have any error on the computer, there were no choice but staying there or giving up to pick up. Wish they explained more options what I could do when I called. Hopefully this won't happened again to anyone.

• L

  Liseli P.

  4.0

  We went to get a child's bike, and we got one, thank goodness they were still in stock . That being said, the bikes for both kids and adults were selling fast. They have everything else you could want, its well stocked and the store is pleasant to shop in. The employees are very friendly and helpful and the bathrooms are clean. Went again recently (actually forgot we'd been here) . They have good produce and the grocery section is really well stocked. Plenty of parking.

• M

  Moshe Hackner

  5.0

  This store has plenty of product. Wow. Like, it's a wonder they can keep it organized. No shortage of parking in front. Isles have space for 2 wagons side by side. They have a selection of almost anything you are looking for. Checkout is quite easy with a self checkout section too, that the line wasn't too long. Quite decent pricing on most items.

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