White Glove Storage & Delivery
Point, Austin, TX

White Glove Storage & Delivery Reviews

3.2 stars based on 31 reviews

Featured Comments:

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  The Hare Family

  1.0

  This has to be the worst company in Austin!! I am extremely dissatisfied with the $500+ I paid this company to inspect and delivery my white five piece $10k sectional to my home. It showed up covered in finger prints, damaged and dirty. They brought it out of the truck and it wasn't wrapped or covered in anyway...It is a WHITE sofa. It has been over a week and no one from the company has called to correct this situation. The furniture manufacture has assured us with photos that it left the factory clean, wrapped, and boxed with no issues. I would urge you to use any other company to deliver your items. I have now asked around (to multiple designers) about White Glove Storage & Delivery - They have the WORST reputation in Austin. Designers absolutely hate them and complain that they have damage many of their clients pieces. Please don't use this company, I don't want this to happen to you.

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  Response from the owner

  Hello Mrs Hare, I am very sorry you are so upset. We have tried to reach you multiple times but, have yet to hear back so we have reached out to your designer to resolve the issue/s. We sincerely apologize for getting the stains on your sofa but, we are going to have it professionally cleaned. We would love to discuss the details with you so please do not hesitate to contact us at 512-490-1500. We value our customers and while things happen occasionally we feel that our reputation has been quite strong over the past 15 years. Happy to discuss and help resolve your frustrations.

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  Linda Asaf

  5.0

  White glove was amazing! They did a superlative job from beginning to end. Getting a quote was easy in the moving crew was very careful with all of my things. Excellent customer service overall. I will use them again and again. You should too!

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  Erica Reiner

  2.0

  They staff were mostly nice and apologetic for all the issues. However, the issues were all related to poor internal communication. It made my life and project very difficult. Furthermore, They said they wouldn't charge me for items they lost in their warehouse and then did. Also, I paid a really pricey bill for receipt of items and a few weeks of storage. I had to use my own movers because they didn't have enough staff for the time I needed. Wouldn't use again.

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