007autoTrans LLC
3rd, Cheyenne, WY

007autoTrans LLC Reviews

4 stars based on 5 reviews

Featured Comments:

• B

  Brynnejamin A

  5.0

  These guys are awesome! I shipped a '73 VW Bus with them from California to Seattle in an enclosed transport. They kept me in the loop throughout the entire process, even sent me pictures of it on the truck to help ease my mind. No scratches/dents. The VW bus ended up having issues starting up on its way over to me (It's a 50 year old vehicle) and the driver went above and beyond in trying to help me get it started again, gave me some pointers on what might be the issue as well as suggested a couple places I could bring it. He called me to let me know the bus wasn't running and bounced some ideas off with me to make sure he wasn't just dumping a non-running vehicle on me when I was anticipating being able to drive off with my bus. Very nice driver who wore a mask when interacting. All in all I will definitely recommend using them. Their price is comparable to others but you get quality people helping you, who care about doing a good job and keeping your vehicle safe.

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  Response from the owner

  Dear Brynne, There is nothing more important to us than a satisfied customer, and no more precious gift you could offer us than an honest review. You made our day, brought smiles to our (masked🤗) faces and made us feel appreciated after a hard day’s work. It’s been an absolute pleasure to help bring your purchase to its new home, and your joy and excitement from getting it was contagious. Thank you ever so much for an opportunity to be of service, to meet you and to be a small part in fulfilling your dream. Art

• K

  Karen D

  5.0

  Shipped a car from Georgia to California. Professional, communicated well, driver treated this older car as if it was a new car, clear agreement in price and when and how to do deposit. I would definitely use again. They were recommended to me by someone else.

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  Response from the owner

  Karen, it has been a true pleasure to help with this move. You were also a perfect customer, so well prepared and kind to us all. If you ever need us again, we’ll do anything to help. Thank you for taking your time to write a review, referral and recommendation are for us the most precious gifts we could hope for. Art

• K

  Kierna E

  2.0

  Terrible communicators. Vehicle arrived 5 days after they said it would. No discount offered for missing delivery deadline TWICE (that THEY had set up). The first tine, WE contacted the company one hour before it was supposed to arrive to confirm and found out that it would be another three days due to drivers timing out...five days later, it arrived. (They said they were shopping for more vehicles to haul back. These were controllable delays that could have been communicated.) They say what you want to hear, but follow through is lacking. Drivers blame-shifted the problem, dispatcher sounds like he knows what’s going on but misinformed us a lot (“the driver will call within the hour“...six hours later a phone call; “we’ll call you in the morning“...I had to call them in the afternoon, etc). Shipping price was competitive but not great (not a matter of “get what you pay for”). I would not use them again. I was left wondering if I had been scammed...never a good feeling.

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  Response from the owner

  As an owner of 007autoTrans, I regret very much that Ms. Kierna has had less than a great experience, while we moved her newly purchase dune buggy. Ultimately, there is nothing more important in the way we strive to conduct business, than the opinion and satisfaction of our customers. We obviously did not meat Ms. Kierna’s expectations, and I deeply regret that. As a small, family owned company, proud of what and how we do things, we consider this a teachable moment for us, and an opportunity to learn from mistakes and do better in the future. However, there are a couple of points that I would like to specifically address. Ms. Kierna obtain a quote for transport and we provided her with estimated dates when we can load and deliver her new vehicle. No specific deadlines were mentioned by Ms. Kierna, and no promises have been made regarding the date of delivery. We picked up on the estimated day and delivered 3 days past the original estimate. Transit times are sometimes severely impacted by weather conditions across the Rockies, this route was from Northern California to Wyoming and was executed in February during a particularly bad storm over the high Sierras. The vehicle was delivered safely and arrived with no damages. We have dealt exclusively with Ms. Kierna during the transport and I have dozens of text messages stored that show multiple updates she has received. At delivery we were met by a Gentleman, who seemed unaware of the cost estimate provided to Ms. Kierna and unilaterally offered to the driver as payment the amount less than the quoted sum. We were not contacted by our client regarding a discount, rather, the Gentleman claimed to the driver that the amount he prepared was the one agreed upon. We are truly sorry that Ms. Kierna has not been fully satisfied with the outcome. As a small business, there is no higher value for us than the opinion of our clients. I sincerely regret that we came under the bar on this one. We will do better.