1ST CLASS MOVING
City, Eden Prairie, MN

1ST CLASS MOVING Reviews

3.5 stars based on 110 reviews

Featured Comments:

• G

  Gracie Ditto

  1.0

  DO NOT HIRE THEM! The guys who picked up my load where bickering the whole time about who was doing most of the work. They were rough with all of my boxes. It took a month for my boxes to arrive and they were crushed and so many things were broken, damaged or didn't make it here at all. I called when the boxes showed up and let Sal know the damage to the boxes. He said to email pictures of the boxes which I did right away along with what was missing, Then I could never get a hold of him again. He didn't answer my emails nor voicemail I left for him. I had to drop it for awhile as I had a couple deaths in the family and was also having medical issues. It has been a year and I finally got a hold of Zack, who I talked to in the beginning when I booked them. He basically said it was too late and when I explained that I had been trying to get a hold of Sal without any response back he started yelling at me that I was trying to extort money from them when they stole from me as so many things did not arrive! None of my framed pictures made it here and half of my things were broken or damaged. I had purchased brand new moving boxes to pack and bubbled wrapped everything and they were all crushed. They assured me they wouldn't charge more than my quote and yet when my things arrived they charged me extra and would not unload my stuff unless I paid the extra. And they will not do anything about all my damaged and missing things.This company is a nightmare does not have any integrity. DO NOT TRUST THEM WITH YOUR MOVE! Worst experience ever!!!!

• R

  Rick Grosse

  1.0

  This company is a disaster. They represent everything that is wrong with using a broker for a move. Believe the negative reviews. Don't trust them. Their contracts are full of loopholes. They WILL lie and find a way to jack up your price. The WILL be late. They WILL NOT deliver on schedule. They WILL be difficult to communicate with. They WILL deliver your boxes crushed and each box will require inspection. This was by far the worst experience I have ever had.

• L

  LaShara Darkenwald

  1.0

  UPDATE: I found out that this company post false/fake positive reviews. I NEVER received any compensation for the furniture they ruined. Was ignored and dismissed. Please note the owner gives a response and thanks any positive review, while ignoring the many many complaints. DO NOT HIRE THIS COMPANY! I hired 1st Class Moving June 2018 and was highly DISAPPOINTED. They were 3 hours late, and rushed through the job which resulted it a lot of damaged furniture. The crew was courteous, and assured me the company had insurance, and that I shouldn't worry about it. I wrote the insurance company (who made me feel as if I was in the wrong for even asking to be compensated), and finally 4 months later was issued a settlement letter in the sum of $120. The following was what was damaged/broken. • White Coffee Table – Multiple Scratches, dents, black marks • Black Decorative Mirror Frame – Mirror completely shattered • Two white end tables – Legs completely broken off • Dresser Drawer – Drawers cracked, scratch on the side. • Wood/Wicker Storage Chest – Side kicked/pushed in I provided pictures, and everything that was asked. I feel I was definitely scammed. The contract I signed even stated I was not to pay for travel time (duh, they were 3 hours late), and they tried to charge me for that anyway. I tried to give this company the benefit of the doubt, but really should have went with my gut, and cancelled it after they were an hour late. PLEASE BEWARE! For some reason I'm not allowed to post all the pictures of my damaged furniture, but please know there was a lot more.

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