1st Self Storage
Laurel, Springfield, GA

1st Self Storage Reviews

4.3 stars based on 24 reviews

Featured Comments:

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  Thomas McElveen

  1.0

  Had a truck reserved for my son on Christmas Eve. We were an hour late getting to the location. They didn't give a courteous call or anything. They just rented our truck to someone else and charged us a 50 reservation fee. The lady behind the desk was very rude. I will never go back here. All she had to do was give us a courtesy call. I mean it was Christmas Eve for goodness sake. No heart from these people. They don't give a hoot about anyone.

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  Response from the owner

  Thomas, I am sorry that we didn't communicate better with each other. We do not own or control the Uhaul services availability. However, we do give a "hoot" about people and being rude is unacceptable. This will be handled. Thanks for the feedback.

• A

  Ashley Eason

  2.0

  Truck was clean and functionable. I DO NOT like that they put a week hold on $329 and took their $257 final charge! I no longer have the money in that account for my other Bill's to process and will have to also pay the "overdraft" charges at no fault of my own!!! When I called, the lady was nonchalant to the fact that they did not explain this "authorization" charge in the beginning and didn't seem to care about the bind they put us in, the overdraft charges that will occur, nor the $329 they 'are holding' for a week. So essentially, you better have almost double the amount of money for them to play with!! I will never use them for this service again.

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  Response from the owner

  Ashley, I am sorry that the Uhaul payment policy caused financial hardship for you. We do not own or control the Uhaul services pricing and charges. However, being "nonchalant" is unacceptable. This will be handled. Thank you for the feedback.

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  Elise Wilson

  2.0

  We rented a storage unit for my grandson with the understanding we pay month to month. We gave our credit card to be charged first of each month. My grandson moved out end of April 2018. Next day I called talked to the Lady, she checked unit called me back said it was clean Ecept she threw couple things in trash. I asked if there would be any more charges on our credit card. She said no mam there won't be. They did charge our credit card. I called her today 5/16/18 @appr3:40. She said we do charge because we don't prorate. In others they don't charge month to month. The first lady lied to me then. Now they have charged us for an empty locker. Won't go there no more !!!!!!

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  Response from the owner

  Elise, I am sorry that we didn't communicate better with each other. Because of your feedback, we did retrain employees about being consistent when explaining policy. This has been handled. Thanks for the feedback.

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