A 2 B Moving And Delivery
Gravel, Alexandria, VA

A 2 B Moving And Delivery Reviews

4.8 stars based on 285 reviews

Featured Comments:

• D

  Delane Ingalls Vanada

  5.0

  This is a very well-run, responsive moving company. They are professional, hard-working, flexible, work well as a team, and just all-around great people. When something got damaged, they worked with us to figure out what could have happened and get reimbursement for our item. I highly recommend A2B!

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  Response from the owner

  We try our best to work well as a team. Good communication is also important to put our customers at ease. Juan and his know how to do that. Thank you choosing A2B Moving and Delivery.

• M

  Menelik Linx

  1.0

  I was a novice in moving and I do not have a good recollection of my experience with the A2B Moving & Delivery (Springfield VA serving DMV). 1. Quote I received was not what I ended up paying. The lady and I spent a substantial amount of time on the phone with me giving a detailed inventory of the number of small, medium, large boxes I had (they were all packed); over every single piece of furniture I needed to be moved, so foolishly I thought my quote was based on workload and that it would be accurate as the coordinator did not want to low ball me. She did not low ball, but my bill was higher due to number 2. 2. One guy out of 3, sometimes 2 guys would be chatting on the phone/checking/engaging with phone and ‘taking it easy’. The crew was not hard at work for the full duration. I thought they should try to do their job in the amount of time their own company quoted me, I was wrong…. 3. Surprises: having to pay for insurance and being charged a 3% credit card fee!!!!!!!!!!!!!!!!! Seriously? After a day of misery, at the very end you just add another punch of me having to pay 3% for you to process a credit card payment? Wow… You could have told me ahead of time, really….. Esp. when your bill comes higher than expected and then this sweet 3% cherry on top of a high expense (moving is expensive by the way!!!) Credit card processing fee was not included in any email communication, no was it mentioned when I was working with the move coordinator to determine the cost of my moving needs. I literally found out when the move was over, bill was due and I was shocked. 4. And I saved the best for last. After moving everything into the storage, some months later a different crew came to move me into a house. What did we discover? Two (2) expensive pieces of furniture – bookcases which create a full wall bottom to ceiling book shelving system (West Elm) and a recently purchased solid wood 6 drawer dresser (Mobican) had damage. Mobican dresser was wrapped but got damaged, and West Elm shelves were not wrapped at all - attached photo taken outside storage!!! Mind you I purchased many packing supplies myself and even had some bubble wrap left not used by the movers. And I was paying for cloth pads and other supplies directly from A2B (over $400!!!!!) so there is no good reason for not packing my expensive furniture adequately. The second crew which moved me and I took numerous photos before they loaded stuff from storage to the moving truck – they wanted to make sure it was clear that he damage was due to the initial crew (rightfully so). Well, to make a long story short, at some point – MONTHS after my inquiry/complaint/claim and in the midst of pandemic I was informed that if I want to get anything (any financial compensation) I need to get several furniture repair companies to come out and attest to how much damage there really is (since photos in the midst of pandemic are not enough). So, in summary, the second crew I worked with was great, the first crew was realllllyy realllllyy not, and the company’s management was just disappointing from not protecting me as a customer in light of my furniture being damaged to surprising me with a 3% credit card purchasing fee, which was also truly uncalled for (I believe now it is 5%!). Thinking about this still makes me disappointed as it was very expensive to move and due to personal circumstances I had no choice, and having paid so much for moving & entrusting the company for packing my furniture and paying for all the packing materials and not being compensated for damages due to poor packing sucks…

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  Response from the owner

  We have thoroughly searched our database and cannot find this customer in any of our systems. We have a tab on our website where customers can easily file a claim and her name does not show up in that system either. Either she is using a different name for her review, or she is not our customer and possibly did business with another company with the same or similar name. We would be happy to discuss and assist her with any claims, questions or concerns should she simply reach out to our Alexandria office.

• K

  Kim Forrer

  5.0

  We were very pleased with our move. The movers arrived on time, carefully wrapped and loaded our furniture on the truck. There was some miscommunication regarding the delivery. We were supposed to load the truck on Friday and deliver on Saturday. They thought delivery was on the same day as loading. Our new destination is over 4 hrs away and they were able to deliver the same day which worked for us. We were given a flat rate price since we were moving in state. I would recommend A2B moving based on our experience.

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