AAA Rent-A-Space West
4th, Owensboro, KY

AAA Rent-A-Space West Reviews

4.5 stars based on 104 reviews

Featured Comments:

• M

  Mikey Wilson

  5.0

  Renting was quick and easy. The storage units are clean and spacious. Thank you for making a first time renter feel comfortable.

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  Response from the owner

  Mikey, thank you so much for the great review! If there is anything we can do, please let us know!

• T

  Taylor O'Bryan

  5.0

  I never had one issue with my storage unit. great service, great people, affordable prices. 5 Stars!!

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  Response from the owner

  Taylor, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

• r

  robert crawford

  1.0

  Called to rent a unit and was quoted one price. When I rented the price was higher because of mandatory insurance? Ok whatever, classic bait and switch. Interesting they force insurance because a month later the place catches on fire, fortunately my unit didn't burn up. Week and a half later I call to find out if I have gate code access and get no return call. Drive up there and person behind counter tells me there is no after hour access because of fire. I tell her that I can't get there to drop off what I need to during work hours as I WORK during work hours and that's why I paid for 24 hour access. She tells me there is nothing they can do, no options not their problem. I point out the fire/drama and not giving me the access I paid for is not my problem, and she tells me I should have sympathy for people who had units burn up. The units burned up are not my fault, and people working on junk cars in units quite possibly caused the fire and responsibility/liability would more likely be a AAA issue than a me issue. She tells me they don't let people work on junk cars up there and I am wrong. Fair enough. I go to my unit and there is someone literally working on a junk car 2 units over, broad daylight. I am not a fire fighter or an attorney but to me it seems AAA have not learned their lesson about auto repair and fire hazard. If I could give them less than one star I would, or maybe a star that is on fire. My problems pale in comparison to the people who trusted their storage needs to AAA and lost everything. Seeing how they place is run I am shocked it hasn't burst into flames before now. Do better AAA, it's not brain surgery is it.

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  Response from the owner

  Robert, seem like you have a lot going on, we try our best to be polite and treat our customers with care and respect. I would appreciate it if you did the same. We would be happy to refund your money and find somewhere more suitable to your needs.

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