ABC Moving & Storage
Willard, Leominster, MA

ABC Moving & Storage Reviews

4.1 stars based on 67 reviews

Featured Comments:

• S

  Sue Batchelder

  1.0

  Items missing, claim denied, no response We hired ABC for a cross country move. On arrival some items were missing and the driver was informed. He made a phone call and stated that our rug was still on a rack at the warehouse. He gave instructions on submitting a claim, which we followed. The claim was denied for no evidence of a loss. As stated on our claim, we’re not looking for monetary compensation - we want the rug shipped, and for someone to look through the warehouse for the other items. Since the claim was denied a month ago we have contacted the insurance company, our customer service rep Jordyn M at ABC, and the manager Chris H of ABC, and no one has responded to any emails or phone calls. We paid for zero deductible replacement insurance, don’t understand why the claim was denied, and can’t get more information about it. We have legs here for a shelving unit but half of the shelves themselves are missing, in a size that is no longer made. The missing rug and pad match our upholstered furniture. We feel shocked to be treated so poorly. Our cost of replacing our items would be lower than the cost of hiring an attorney to pursue this, which ABC must realize since they have decided that we don’t merit any explanation or even the courtesy of a response. Hire someone else if your care about your belongings.

• M

  Michael Gromek

  2.0

  Packing resulted in totally unrelated items together in boxes that were poorly labelled making it extremely hard to find items you were looking for. Because we couldn’t find critical items we ended having to purchase replacements. At delivery they tried to charge $1400 more than agreed on a fixed price contract because their packing estimate was to low. We refused as our contract was fixed. If they went under we would have paid the same as if they went over.

• A

  Alyssa Leonard

  1.0

  I would not recommend this service to ANYONE. From start to finish, my experience was horrible. Not only did this company not take care of my things, but have horrible customer service and refuse to talk to you. Originally, my items were moved out of my apartment and put into storage. Upon purchasing a new home, I gave the company 45 days notice (that's how long my close was) as to when I would move into my new home. I kept getting responses that equated to not knowing when they would get me my things. I was given various 2 week time frames as to when it could potentially arrive. As I got closer to moving day, I would ask for updates and was told there was no update, and no one had been assigned to my move yet. I kept asking and asking. It finally came to closing day and still NO ONE had been assigned to my move. I kept asking and still could not get an update and was told "we are short on drivers." It was then nearly 2.5 weeks after I had moved into my home with nothing. With all of this, I would try to call to talk to someone and go to voicemail every time. As soon as I would leave a voicemail, within an hour I would get an email. My voicemails continued to share that I wanted to speak with someone - no one would talk to me. I would go days without responses as well. The company then decided to crate ship my things. After paying for storage for nearly 4 months, and waiting nearly 3 weeks for my stuff, they crate shipped my items. In the crates, they ONLY protected my belongings with card board. My furniture was only protected by cardboard. What good would that do? On the 21st day, they arrived with my items. As the drivers were taking things off the truck THEY WERE TELLING ME how bad it was it was only wrapped in cardboard and that my items were damaged. It then came time to get my bed off the truck; it was snapped in pieces. The movers then lined up broken bed pieces in my home for my claim. Upon doing so, the broken bed frame dented my front door knob and then as they leaned it up against the wall, it fell and put a hole in my wall. This damage is being "denied by the company" since the drivers left no record of doing so. What driver is going to unprompted share with their boss they damaged someone's home?! Additionally, I was told that the other damage to my other items could be traditional wear and tear and since I cannot prove the move did it - they are denying all but 2 pieces that are visibly snapped in pieces. Not only am I now out thousands of dollars (after paying for the storage for my now broken pieces of furniture), I have waited WEEKS. It has now been 3 months since I've moved into my house, 2 months since my items arrived, and just now my claim is being "finalized." I have been trying to talk to someone about the claims and the denials - and same thing, no one will call me back. I leave voicemails and instead get emails. There is NO concern for customers. NO concern for their customers belongings. How is it that it would have been cheaper and better for me to trash my things upon move, not store them and start over? DISGUSTING.

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