Ace Moving
Prescott Valley, AZ

Ace Moving Reviews

2.7 stars based on 13 reviews

Featured Comments:

• D

  David Summers

  1.0

  Quad City Business News featured Ace Moving not long ago with the owners proudly proclaiming the 'concierge' customer service offered by their company. This couldn't be further from the truth considering the suffering we experienced from our move with them. First, they needed to push back the initial start time by an hour, then were late by almost another hour never providing a satisfactory reason or returning calls during the delinquent time frame. Second, when they did finally show up the 'staff' consisted of temporary employed individuals that were out of shape, never moved furniture or household items before, and were careless resulting in broken furniture, appliances, scuffed walls, scratched floors, and excessive time used in process. Furthermore, the move was in such disarray one temp quit within the hour upon arriving after a heated argument in our house which creating a short-handed, chaotic mess of the already ill-prepared crew. The promised 8 to 10 ten hour job was now clearly going to exceed that time frame and flow into the next day as over 6 hours was used and not even a third of the house was loaded. Due to the required vacate timeframe from the sale of our house, I was then forced to get involved and add my experience to the moving process. I assisted with all heavy lifts directing staff on not only how to navigate the items through the old house but also in the offload in the new house. Emotional stress and physical labor was extreme in the process. Finally, when reconciling the bill, no apologies, no accountability, and no acknowledgement of damages or discount associated to the ruined antique items or my labor were included in the bottom line. In fact, I was accused of being 'unreasonable' when the subjects were even mentioned. I am writing this post only as a service to the community and a sincere hope that anyone who might read this will avoid the pain, suffering, and loss that has been experienced by using Ace Moving. Never, and I mean ever, would I use or recommend this company.

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  Response from the owner

  ...He forgot to add that he tried to charge Ace Moving for the pain and suffering of his cats his wife had put into the closet! Enough Said, ACE MOVING

• B

  Brian Payne

  5.0

  We have used Ace Movers 3 times since April 2014, twice just since March 2018 and words cannot describe how terrific Ken and Susan are. Are just the best at what they do and we would not use another company. We are having vinyl installed in our new purchased home and they are going to be here in August for the before and after to move our furniture yet for a fourth time!

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  Response from the owner

  Thank you Brian for your support & we look forward to taking care of your moving needs for the new flooring! Susan & Ken

• R

  Raina Rivera

  1.0

  Business owner owes my family hundreds of dollars and we called multiple times to get our money back. In which case the owner called and reported our " harassment." Susan fails to mention that this would have never happened if she hadn't cheated her employees of money owed. This is in fact related to her business although she claims it is not related. Also asks employees to work slower to gain money from unknowing customers, one of the reasons my husband left the company. We did not feel comfortable working for a woman who can't even be honest to the community she lives in. Please do some research and find a more reputable company to handle your possessions.

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  Response from the owner

  This was a police matter regarding undue harrasement and threats directed at the owner of ACE Moving and had nothing to do with the Business's performance. -Susan, Owner, ACE Moving

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