Ace Moving & Storage Co Inc
34th, Gulfport, MS

Ace Moving & Storage Co Inc Reviews

4.1 stars based on 25 reviews

Featured Comments:

• M

  Mike Cutler

  5.0

  Pete was very thorough and professional walking our home and assessing our household. Brittany called almost every day keeping us informed on when the packers would arrive, how they would pack our belongings and where they were in the transport process. Troy, our driver, was very engaging, took personal responsibility for the packing, loading and unpacking of our items. All in all Ace Moving & Storage we’re simply top notch. We would not hesitate to use them again.

  ---

  Response from the owner

  Mike, Thank you very much for your review! Pete, Brittany and Troy are great assets to our team. Enjoy your new home.

• R

  Rachel Motley

  1.0

  This company apparently does not vet its employees. My family and I had to use them recently to move as they were contracted by my husband's employer. Our experience with them has been absolute hell. Firstly, I was polite enough to offer them water and a snack to hold them over til their lunch breaks. They took that offer to mean they could empty an entire case of water and body armor drinks as well as all of my kids' snacks and whatnots from our pantry and only did so when I wasn't directly watching them, meaning they knew that I never offered them any of that. However the more serious problem came about when the mover packing our master bedroom packed up all of my necklaces as well. Now, I should preface this by saying it was in the contract that we were to move our own jewelry as that my husband's company doesn't opt to cover that liability. As such, I had my 8-12 necklaces hanging individually on wire shelving in my master closet so that I could obtain a container to pack them in without tangling them. I instructed the movers to only take the clothes and shoes from that closet at that time, yet when I checked behind them at the end of that first day (they were scheduled to pack for 3 days), they had completely emptied the closet, jewelry included. I was irritated but not concerned at the time. Skip ahead to unpacking at the new house and my necklaces are nowhere to be seen. I still wasn't thinking the worst, only assuming they had been misplaced or left on the truck. However when the crew was contacted, three of the movers questioned denied ever seeing it jewelry. Funny considering a fourth mover was sent back to the new house to collect the boxes and had an entire conversation with me about where and how my necklaces had been hanging and how one of his crew members had saved them for last when packing the closest. Yet that crew member denies ever having seen jewelry. Riiiiiight. So I've been in contact with their boss directly who has only gone as far as to say he'll question the fourth guy who admitted seeing the jewelry. Now, I'm going to have to go all the way back to my original county after having moved to file a police report against this company and those employees specifically just to attempt to recover jewelry that includes every birthday, Christmas, and Valentine's gift from my husband since we've met. All because some lowlife decided to snatch it.

• R

  Robert Russell

  3.0

  two hours late for the load, two weeks to deliver, broke a dresser, boxes marked fragile were crushed, not satisfied, not recommended.

More reviews (5)