Ace Relocation Systems, Inc.
Quinn, San Jose, CA

Ace Relocation Systems, Inc. Reviews

4.3 stars based on 119 reviews

Featured Comments:

• L

  Lorraine Haataia

  5.0

  The guys at Ace exceeded our expectations at every step of the process. Eric provided our initial estimate quickly and efficiently. He was friendly and even let us know that they had gently used boxes that we could use. This was a big cost savings for us. We got several other estimates, but Ace felt like the best choice. When we went to the warehouse to pick up boxes, the security man and the guys at the warehouse were extra friendly and even helped us load up the boxes into our vehicle. Kelly kept us up to date with the schedule of when the driver, David, would show up. David was friendly and arrived with an upbeat crew. They did a terrific job of getting our things packed up and safely puzzled in the truck. In addition, they also hired a third-party crating crew that packed up some glass and art in wood crates. In the midst of our move, we had to make a slight change to our schedule. The whole team accommodated our needs. Everything arrived safely at our new destination. I have moved many times over the years and experienced a number of disappointments with moving companies, but this didn't happen with Ace. Their customer service was outstanding from start to finish. If you're searching for a moving company, I highly recommend the Ace and Atlas team! Wow! The customer service and quality of their work was exceptional.

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  Response from the owner

  Lorraine, thank you for trusting and choosing Ace Relocation Systems as your move provider. We appreciate your business and are so happy to hear your move went well!

• T

  Tim Allen

  5.0

  From beginning to end, ACE did a really great job with our move. The estimator followed through and was supportive during the whole period of prepping for the move - a first for us! Coordination staff was also very responsive and answered all our questions. And finally, the moving team was efficient yet took the time to get everything the way we wanted it. It was definitely one of, if not the best moving experiences we have had - and we have moved 4 times in the last 8 years!

• D

  Dave Brock

  1.0

  I have been moved, professionally, over a dozen times. Without a doubt, this is the worst experience I've ever had with a mover. I would recommend avoiding them. It's difficult to pinpoint the precise issues, I think it's the accumulation of so many little issues, that when viewed in aggregate, made this the most unpleasant experience I've had. Some specifics: 1. The sales person providing the quote, disappeared after I accepted it. While I had lots of questions, later in our relationship, he never returned a call. 2. We paid a premium to have about 10 items crated in wood crates--some quite valuable. These were so poorly constructed, all but two fell apart in the moving process. As a result, some glass tops shattered, other items were damaged. I repeatedly complained and asked for a refund of those services, but never got one. At our destination, the movers said they had never seen such bad quality work. 3. Two of the crates I asked to be left unopened. I later opened them myself and saw items damaged. When I asked for it to be corrected, they said that was my responsibility. That they should have opened them for me. Even though they knew the problems we had had with this individual, they took no responsibility, So now I have to bear the cost of replacing a glass top for about $700-800. 4. Our items were put in storage for close to a year. In that time, there was damage to many of the items. I had been told the carpets would be rolled and put in an insect proof/moth proof plastic covering. That was not done. We had several carpets with moth damage. While it was very minor, it would not have happened if they had fulfilled their commitments. 5. 80% of the boxes had been crushed to varying degrees. While the damage was relatively minor, that careless handling is simply unprofessional. 6. In moving some of the furniture out of the house, they broke one piece carrying it downstairs. They covered it up in the inventory by saying it was damaged, never indicating they caused the damage. At the time, unwisely, I decided to overlook it, I could get the repair done for about $100, so I thought is was just easier. But, little did I know the continued "little" problems that would arise. 7. Every move has some problems. But in hindsight, seeing the collection of little problems became very large. With the exception of the crating problems, the cost of each little problem was minor, but collectively, in hindsight is a couple of thousand $'s. 8. There were a few people that seemed to care and did their best, in what I can only assume is a tough environment. Michelle, in customer service did the best job she possibly could. The team that moved us into the new house after having our stuff in storage for about a year was very good. 9 The biggest problems were the person doing the crating. The team moving us out was sloppy, and careless. And I can't comment on the handling in storage, but given the condition of the boxes when finally delivered, the carpet damage, etc, I can only guess it was horrible. This experience is, by far, the worst I've ever had. There are far better quality companies to handle your relocations. Afternote: It's fascinating to see how suppliers like Ace Relocation feign concern in these reviews. Shortly after the original review, they wrote about how they were sorry, that they were looking into it, that they would get back to me. It's a couple weeks later, I've heard nothing. Emails I've sent them, have not been responded to. One can easily conclude, they really don't care about resolving my issues. Rather they are trying to appear responsive for readers of this review, where the reality is far different than that. Just more evidence that you would be better served by looking elsewhere for your relocation services.

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  Response from the owner

  Dave, we are so sorry to hear you had a negative experience. We are looking into this, and will be in contact with you shortly.

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