Ackermans Piano Sales and Restorations
205th, Lakeville, MN

Ackermans Piano Sales and Restorations Reviews

4.7 stars based on 9 reviews

Featured Comments:

• C

  Charla Sheffield

  5.0

  Jeff and Tim Ackerman are not only great at what they do but, so friendly! We've been customers for many years and our 1903 grand piano loves them, too.

• M

  Marc Ye

  5.0

  I was really excited to find a local piano restoration/service in my hometown of Lakeville. Sadly, I must give this company a thumbs down in customer service. I have called twice for a paino tuning and some minor repair. Both requests went unanswered as if they just forgot about me. The second time I called I thought it was strange in that instead of making a firm date to tune my piano they put me on a list and never got back to me. Not OK. I found someone else to tune and service my baby grand. These guys maybe good at restoration, but from experience, everything else is sub par. Recommendation, find someone else. UPDATE: Tim, the owner called me several times after I posted this feedback form. He felt terrible about the situation and apologized repeatedly. I misunderstood the procedure Ackerman Piano sales and service had in place for tuning. Tim promply took care of me and offered me a free tuning by an expert whom I felt very comfortable with and will most likely use in the near future! Thank you so much for caring enough about your business to take care of your customers!

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  Response from the owner

  Hi Marc, I am sorry that you had a bad experience. This is not normal! We show in our records that we called on 10-12-2019 and left a message to explain a delay in our tuning. It is possible that we made a clerical error in our notes about leaving the message. Jeff Ackerman, our primary tuner spends a large portion of the year in Nevada. His previously scheduled visit was pushed back due to some unavoidable circumstances. We are now scheduling tunings, and I show that you are on our list. If you would like to give us another chance we would be happy to tune your piano at no cost to you. We feel that if you give us the chance you will see that Jeff is one of the best tuners there is. Again, I am very sorry about your experience, and we would like to make it up to you.

• D

  Dilon Mason

  2.0

  Did a nice job refinishing a dented grand but the tech, who was paid to reset the keys left it like this. He drove an hour and a half one way to do a half-hearted job.

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  Response from the owner

  Hi Dilon, If you would like to contact us we would be happy to assist you in your issue at no additional cost.

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