All American Moving Corp
Smith, Farmingdale, NY

All American Moving Corp Reviews

3.8 stars based on 137 reviews

Featured Comments:

• W

  William Palma

  1.0

  I have moved many times while in the military. I know the schemes that they employ to get your service and then use tactics to raise the price. When I decided to go with All American I was on video for three hours, going through all the furniture I had and even gave measurements of everything. I had some marble tops and large furniture which we accounted for. I was told that they would use extra care to package the marble and was given reassurances that it would be done correctly. I was very clear with Josh (first contact) that I did not want for them to arrive and then tell me that my goods were over the allotted cubic feet and for them to gouge me for more money. So, I agreed to 200 cu/ft extra just to be sure. We walked the property and I told them to NOT bring a truck larger than 22 ft as it would not make the turn into the driveway. He put this in the notes for the movers. Just to be sure, we added the long haul fee onto the contract. When the moving day arrived they had given me a time of 8am-12pm. They showed up at 3:30pm with a 36-ft truck which could not enter the driveway. The driver, Pancho then did a walk around my house and told me I had more household goods than was stated and would cost me more money. I became furious as Josh had assured me that this would not happen. I was then told that they would have to rent a shuttle truck to bring items to truck. I told him that I paid a long haul fee, but he refused to walk. The shuttle fee would cost me another $1,200.00 I said I would not pay this and tried multiple times (more than 15x) to call Josh. After more than two hours I became so frustrated that I just told them to leave and I would find another means of transportation. It was then that I finally received a call from Evan who is the regional manager and I agreed to pay $600.00 dollars for the shuttle truck and they would assume responsibility for $600.00 and credit it back to me. They were done packing at 1:30am!! When my goods finally arrived at my destination, I was told that I need to pay in cash (which was fine) but nowhere had they credited me the $600.00 After more than an hour of making phone calls to his bosses, I finally spoke with Leo, who is the owner of the company and a credit was given to me (as they had not received their cash yet). I thanked him for calling me on MY phone and the truck was unloaded. Upon unloading the truck, a large piece of marble was literally folded on itself (as well as other significant damages to other items). I was then told by the driver to call Leo on Monday to report the damages. I have tried to call Leo on multiple occasions, and have left multiple voice messages but he has refused or blocked my calls/ messages. I am now stuck with a destroyed piece of marble and other items. All American is untrustworthy and does not follow according to what they state. They are just interested in getting your money and using unfair tactics to raise the price of moving. They assume NO responsibility for damaged done to your goods and then leave you with unusable furniture. While it is easy to blame the employees, Josh, Pedro, and Evan for their misleading tactics, the fault should start from the top. Leo, who is the owner, should set a better example to the employees of the company, and set higher expectations of service. This, however can never happen as Leo has demonstrated everything that is wrong with the company. I would not recommend All American Van Lines to anyone.

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  Response from the owner

  YOU HAVE THE WRONG COMPANY. We do not have a Josh or a Leo Working here. Please CHANGE this review. We are All American Van lines in Farmingdale NY and we did not move you.. We move in and out of New York Only WITH OUR TRUCKS ! You probably moved with allamericanvanlines.net or allamericanvanlines.org. They are a scam. There are 2 firms with a name that is close to ours that have a bad reputation and sometimes people by error post a review on us and not on them. They are All American van lines .net and All-American van line.org. These firms are located in FL and NJ. By posting a bad review you are hurting a hard working company and clients that may not choose us and lose out on a great move. If you need more information please contact me , my name is Ronnie 631-752-3000

• L

  Latoya Alphonso

  1.0

  I WOULDN’T RECOMMEND TO MY WORST ENEMY!!! First I would like to say that this has been the most DISASTROUS and DISAPPOINTING move I’ve ever had and I’ve moved before. I was told that it was one company and not contractors or subcontractors but that was a LIE! I was told that EVAN would be my main point of communication instead of a dispatcher but that was a LIE! I was told that I would get free redelivery and into my storage unit but that was a LIE! Instead all I got was their VOICEMAIL every time I called, the RUDE DISPATCHER LEO who expected me to put myself at more expense to accommodate him without the understanding that I’m not made of money. YOUR RUDE DISPATCHER told his drive that he should leave my things at the gate and I should move it myself and when I said no he left. YOUR RUDE DISPATCHER then made his driver LIE to me and say they were taking my things to a warehouse 15 MINS away to a smaller truck and would be brought back to my storage unit which was a LIE because we sat there waiting for an HOUR before he called me to tell me they weren’t delivering my things and YOU explained over the phone that I would get my things the next day without a fee but again that was a LIE! When trying to get in contact with any of you, NO ONE was ever available to answer which is very UNPROFESSIONAL AND RUDE considering these were MY things they were holding hostage. In the end, I had to pay way MORE than I had budgeted for because I trusted in what you sold me. Your ENTIRE operation is a JOKE and A BIG RIP OFF and I should have listened to the REVIEWS which turned out to be TRUE! I had to throw out my dresser because all the legs were broken.

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  Response from the owner

  Latoya - please remove your review. You have the WRONG COMPANY. We are All American Van Lines in Farmingdale NY. Perhaps you did business with a company in Jensen Beach Florida or one in New Jersey. Their domains are allamericanvanlines.NET and allamericanvanlines.ORG. THAT IS NOT US!!! WE GET TONS OF BAD REVIEWS FOR THESE COMPANIES, AND THEY ARE NOT US!!! I'm sorry you had a bad experience with another company, but please do NOT make us pay the price. PLEASE REMOVE YOUR REVIEW, AND REVIEW THE ALL AMERICAN COMPANY YOU DID BUSINESS WITH. Also - if you need help or advice, you can always give us a call.

• F

  Felicia Kazin Penchina

  2.0

  Our individual movers did their best but unfortunately, we had a pretty bad experience. First, they apparently didn't read the address carefully because they went to Manhattan rather than our apt. in West New York, NJ, which resulted in a late start. That alone could have been overlooked but unfortunately it was the beginning of a very stressful day. I think there was general miscommunication within the company somewhere, because when they arrived we could hear the movers talking about how they were expecting a much smaller job. I checked the inventory that I had emailed when scheduling the job and it was accurate. They were barely able to fit our stuff in the too-small truck. They were unable to bring our couch downstairs, even though this same company moved the couch into the building 6 years ago (much better experience that time, but wondering if there's been some changeover at the company). Around 9 pm, after about 9 hours, they ended up leaving the couch in the hallway of our apartment building because they were also unable to move it back into the apartment. It took several days for that to get worked out. They still have our treadmill (a month later) and are supposed to bring it tomorrow...hoping that works out.

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  Response from the owner

  This is a copy of the answer we put on an almost identical review that your spouse posted about the same move: We are very sorry you are not happy especially because you are a repeat customer that was very happy with you last move and that you have so many good words to say about our team. When something goes wrong we do all we can to correct it and that is what we did in your case as well. Your sofa did not fit in the door and the next day we had a technical crew at your house at no extra charge and got it in. Your tread mill could not fit in your home so we took it back to see if we can take it apart , that could not of been done being that it involves taking the electric components apart we called you and told you that we can not do that and sent it back to you at no charge. Further more you forgot to mention that a rep called you and offered you compensation to try to make you happier and show you we do care. By the way the "bosses" you are referring to our hard working people who put in 10- 12 hour days and many times go on the trucks to do jobs. We get it that your job was not perfect but we feel a one star review is unfair in the extreme , especially compered to what can happen if you choose the wrong company. We hope that after you think about this you will call us and we promise we will do our very best to the the right thing.

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