Altitude Movers Denver
California, Denver, CO

Altitude Movers Denver Reviews

3.8 stars based on 184 reviews

Featured Comments:

• A

  Alex Altenburger

  1.0

  Absolutely horrible. They scheduled my move for 12p on a Monday. They called me Sunday to let me know they’d be 2 hours later due to a cracked windshield on the moving truck. At the newly scheduled time they called again to let me know it would be another 2-3 hour delay. 4 hours later the owner texted me to let me know they were cancelling and wouldn’t be coming at all - after everything is boxed up and packed away. The owner ignored my phone calls and would not respond to texts after he told me he wouldn’t be doing the move - all after charging my card. He told me he would issue a refund - he didn’t bother to even try to reschedule. An absolutely terrible experience. Avoid this company at all costs.

• C

  Cameron White

  1.0

  Terrible customer service as others have mentioned. The movers ended up taking way longer than estimated to move our things. Many of the movers were taking frequent smoke breaks. When we called to complain about how slow things were going, the dispatcher ended up threatening to drop all of our things off at the place we were moving from. The movers also refused to drop off our picnic table in our backyard. The only valuable thing I got out of this experience was a lesson to shop around for different moving companies.

• D

  Danielle Starrett

  1.0

  This was the worst experience I have ever had with movers. When I called to book, they were quick to respond and take my $200 deposit. I did not receive a confirmation email, and did not receive a call the day before or the day of to confirm my move. Josh, the owner, had promised that the company wraps all furniture. HUGE LIE. The movers, one of whom was clearly on drugs and no longer working for the company, ruined thousands of dollars worth of furniture during our move over 3 months ago. Would you believe that they left cigarette holes in the couch?! ...and we have never smoked cigarettes! They not only didn't wrap our furniture as promised, but they took poor care of our boxes as well. This is evidenced by busted open and torn up boxes. Thankfully, my husband and I bubble wrapped everything tight, and reinforced all of our fragile items. It was - and has been - extremely difficult to work with Josh to file a claim against this move with his insurance company. I am still currently trying to work with the insurance company, but Josh has not returned the claims adjuster's calls for over a month. Josh has dodged my calls, and has no reason to be in business. He has lied many times, and changes his story regularly. First he told me that he was merging with another company and that the insurance process would take a couple weeks. A couple weeks went by, and I had to follow up as I had not heard back. From there, I had to call Josh 10+ times in a row daily in order for him to answer my calls. We finally touched base and he kept feeding me lie after lie. Second, after getting in touch he told me that he is super busy answering calls all week for the moving company and it was best to reach him late on Friday afternoons. The next lie: he told me that his company doesn't have enough money in the bank to cover my damaged goods...yet his business is clearly thriving with all of the calls he is receiving each day. Third, after going back and forth, Josh finally forwarded me the info to the insurance agent. This happened over a month after the move. I get in touch immediately with the insurance company, and they let me know that this is the first that they have heard about this disaster, thus, catching Josh in another lie. The insurance company filed the claim with the claims adjuster, and has attempted to get in touch with Josh for weeks on end. I am still waiting for him to get in touch, and I personally call him regularly without an response. I have left numerous voice messages on both phone lines that he we have been in touch on, and have emailed regularly, and have been left without a response. His demeanor is atrocious, and completely unprofessional. I 100% urge you to find a different moving company.

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