American Quality Moving
Calla, Poland, OH

American Quality Moving Reviews

4.4 stars based on 70 reviews

Featured Comments:

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  Donna Provost

  5.0

  I used this mover for a move from Upstate NY to Kansas City MO. I have never had a better experience with any business. The mover was very professional, extremely helpful, and prompt. I unfortunately contacted them through broker and was not given direct contact information by the broker so was unable to speak directly with them until they verified the pick up time. When he arrived slightly early he was very quick, efficient, and careful with my belongings. He clarified ways the packing could have been easier and more efficient unlike the detailed restrictions from the broker. They do moves in 48 states from local moves to moves like mine cross country. If I need to move again I would use no one else after an incredibly positive experience with this company.

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  Response from the owner

  Thank you so much Donna! It was an absolute pleasure moving you. Enjoy the new home once you get settled in!

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  nancy smith

  5.0

  American Quality Moving moved my Mother from Boardman, Ohio to her new home with me in Fuquay Varina, NC ( suburb of Raleigh). His price was lower than anyone. We could not have asked for a more professional and pleasant moving experience. Prompt, efficient and A+ all the way. Highly recommend.

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  Response from the owner

  Thank you so much Nancy. That means a lot. I hope she enjoys the new area! It was a pleasure working for you two!

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  Genevieve Hornyak

  1.0

  Don’t walk, RUN AWAY from this company. WORST experience I’ve ever had, not just moving, but hiring help of any kind. Rick, the owner, was an absolute pleasure to speak with prior to my well organized move. My boxes were at the door and all that needed disassembled was one bed and a kitchen table. I was told by Rick that he himself would be a part of my move. The day of couldn’t have gone more differently than the expectations he gave me faith in. The movers were over 3.5 hours late for my scheduled time. My furniture was not properly wrapped and thus suffered extreme, permanent damage. It took a man 1.5 hours to assemble my king sized bed. I’ve done it alone in 20 minutes. Then, at the end of my service, I find out the agreed upon service couldn’t be completed. Rick, a licensed contractor who assured me he would personally mount my TVs, had his men let me know it couldn’t be done despite Rick confirming that morning it would indeed be done. My SMALL move took til 7 pm, I was sobbing by the end looking at the damages, I told the men to leave (the asked for a tip despite damaging my furniture and not completing the tv work) and I finished assembling my table myself. Rick never showed up, he told me his lead mover was on the job. Come to find out he sent a man he never met and it was his first day, which is fine, but don’t lie. It was then that I expressed my displeasure to Rick. He became rude and disrespectful. Told me to be happy he was cutting money off my move and good luck filing an insurance claim on the damages and that our discussions about the TVs were on his personal phone, not the company (recorded) line so good luck proving that. Also, he said, “What do you care how long it takes, you’re not paying hourly. Yes, because I want 3 random men lallygagging through my new home all day long. I felt bullied into signing something I wasn’t comfortable signing just because I wanted the men to leave. Absolute fraud of a company. Moving is stressful enough, they made it 10 times worse.

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  Response from the owner

  We've already addressed your review. How many different Google accounts do you plan on using to leave reviews? I believe Google policy is one per customer. And the way you are portraying the events that transpired, is completely inaccurate. It would take an eternity to argue all of the invalid points in this review. I will just let the rest of our reviews speak for themselves.

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