American Van Lines
Springfield, Lancaster, TX

American Van Lines Reviews

4.2 stars based on 22 reviews

Featured Comments:

• E

  Erika Anderson

  1.0

  They lack communication amongst the subcontractors they solicit business from which to do additional deliveries which causes stress upon the customer. They fail to have adequate dispatch service for after hours in case of emergency such has " No shows", etc. This has been the worse experience in moving ever and still have not received all property.

• M

  Margaret Raffin

  2.0

  Pros - the actual movers were good. they got in contact with me in advance then remained in contact throughout the move. I was suspect about the items they disassembled and even concerned that they may leave my items on the truck at delivery but they assured me it would all be re-assembled and in place at delivery, which brings me to their failure... Cons - their sales tactics and estimation process are shady. They underestimated significantly, I even called them back to adjust, they assured me they had accounted properly. They had not. They said that if my goods exceeded the estimate it would show up when weighed and they would adjust. However, they only had a portion of the truck available, nearly half of my goods didn't make it on the truck. The sales rep committed that they would move my goods from Phx to Tx to a storage then when ready i could call back and schedule (with additional fee) to move the items from storage to my home. I just attempted to do this and they told me they don't do that. I would not have booked with them if they had been honest. I guess that's why they aren't. BEWARE - they are shady and not always completely honest. Now my items are all in storage, disassembled by them and they wont complete the move as they committed. Their sales staff are clearly promising anything for a sale. This will catch up with them, they won't remain as highly rated as they were when i did my research if they provide this sort of 'service'.

• J

  Jerrod Jones

  4.0

  The estimator and customer service rep handling my move were excellent. Very responsive and thorough. The movers did a great job handling my belongings, however, they spent a lot of time arguing with each other and the guy in charge felt my hallways were too long and decided he would remain downstairs at the truck. Even with 3 guys and a reserved elevator, this resulted in a longer move than anticipated and I had to pay for an additional hour that I felt was unnecessary. All of my belongings prior to the movers arriving were packed, stacked in the first room of the apartment (near the door), and ready to be moved. Nothing needed to be taken apart or put back together and only half of the items in the apartment were being moved. I did have a number of items that required wrapping and the guy handling that part of the move did an excellent job of that. The third guy, as did a great job by trying to speedily bring my items from the apartment to the truck. The disorganization came from the guy in charge, who complained but didn't help out much. Overall, they handled my items with care as nothing was damaged during the move. I would recommend American Van Lines with caution... They are a little more expensive than other companies however, they did offer to match a rate. The movers are not the most organized, so as a customer you may want to compensate for that by anticipating how you can keep your items organized (i.e. labeling boxes, stacking like boxes together, etc.). Even though you are hiring movers, get friends to assist in expediting the process. They don't have to move things, just help to move it along especially if you live in a high rise building and need to use the elevator for the move.

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