Back2Back Moving Company
Roseburg, OR

Back2Back Moving Company Reviews

4.3 stars based on 27 reviews

Featured Comments:

• T

  Twig Carpenter-Fulton

  5.0

  We used Back2Back moving to unload our stuff after a long move. They were amazing. Flexible and they worked with us every step of the way. Very reasonable and fast. Three strong men came and emptied a 26ft uhaul , pick up and a 16 ft trailer in less than 3 hours. Office staff was kind and thoughtful. Highly recommend them!!!

• P

  Pam Mosley

  2.0

  I could not find a planter, and when I called them I was told they had cleaned their truck so it had to be at my new location. They sent one of their guys to look for it. Well it ended up still being in their truck. Then I called them to tell them our freezer wasn't working after they moved it, and she was going to check with their insurance and call me back which she never did.

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  Response from the owner

  Thank you for taking your time to leave a review. We're sorry your upset about a planter that got wrapped in some blankets and overlooked. Mistakes happen and we explained our mover looked in the wrong truck as they are identical and they had extremely long days during the summer months. When we did infact find your planter we drove it to you immediately no questions asked. Our insurance agent reached out to you several times via email asking for photos and more information and you did not reply. Therefore resulted in a denial. I personally told you due to age of the freezer( 10+ years old) it would most likely not be covered due to if it went out it was because of age not our movers, however since you requested I did file a claim. That claim is almost a year old as your job was completed almost a year ago.

• j

  jona hansen

  5.0

  I HIGHLY recommend this company. We hired them for my daughters move from a 2 story apt. to a 1 story apt. from Lakeside to Bend Oregon.. and before I even had 1 1/2 rooms swept.. they already had EVERYTHING cleaned out of the 2 story and starting to get ready to head to the 2nd apt.. We had to come back later to finish cleaning the 1st apt. They wrapped all the furniture.. WE didn't even have to take the clothes out of the drawers.. we just left the dresser the way it was and they just grabbed the whole thing in one piece.. VERY Strong men.. Very friendly and VERY FAST!!! A++++++++ in my book.. WE will recommend to EVERYONE we know..

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  Response from the owner

  Thank you Jona, Your family was a blessing and we loved every part of helping your daughter move to her new place! Thank you for choosing us to help with that :)

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