Bekins Northwest
1st, Yakima, WA

Bekins Northwest Reviews

4.3 stars based on 61 reviews

Featured Comments:

• D

  Daryl Bullard

  1.0

  Update 10/1/19 - Never received the refund. Update 7/5/19 - The salesman who originally met with me at the building in order to come up with the quote called me up to discuss my review. He let me know that it was that leads first time running the crew, and that he had made a mistake with the boxes as there was a note for the other group to bring used boxes to use as protective wrapping. He also was willing to refund the $200 charge for boxes. On Friday I met with the salesman at the building for a walk through. He felt confident that the contents of the building would all fit in one truck, and that our stuff would get loaded first, then the other organizations, so that they could be delivered first and then us. The initial quote was above 1800. He stated that it was because of the packing that would need to be done for the small wall of books, and cleaning out the contents of 2 filing cabinets. I told him that we would handle packing those up, and the price dropped by $500. It took us about half an hour with 2 guys to get it packed up. He asked if we would need boxes, and I said yes, which added $200 to the price. Day of the move: I arrived a few minutes early, and the truck was already there and getting ready. That was a good start. There were 3 movers, and they all were nice guys. The team lead gave us a pile of boxes, some new, and most used. I commented on the boxes, and was told that we weren't charged for the boxes because he just brought the leftover boxes from another job. I told him that the paperwork I signed was charging me $200 for boxes. He pulled out his copy and agreed that we were charged for the boxes, but there was no change made. We still paid $200, and they got to sell the boxes a second time. When the truck was mostly loaded there was a particularly heavy item that needed to be loaded. They decided to use the lift gate instead of pushing it up the ramp. As the lift gate was being lowered one of the hydraulic hoses burst, and it fell to the ground spraying hydraulic fluid all over the ground. They called several people trying to figure out what to do. Finally, in order to get our stuff delivered, as it has been a long day already, I got the car jack and jack stand out of my car, and a member of the organization and myself helped to jack the lift gate back up into position where they used a bunch of tie down straps to strap it in place. This took quite a while and used our labor and equipment to do. The company should spend money on upkeep of equipment and training of their people instead of new offices. Finally we got everything loaded up and delivered. The movers were hard workers, and they got everything packed into the storage container in a fairly secure way. The lead kept saying that we had signed a binding contract, which I think was his way of trying to reassure us that we were getting a good deal, as they had been there all day. But when I checked my timer that I had started as soon as the truck returned from delivering the other organizations stuff, it had been a total of 5 hours, and the contract was for 6. I did the math and they are charging over $75 per hour per guy for unskilled labor, so that kinda bugged me.

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  Response from the owner

  Daryl, we are very sorry for your experience. We have discussed this in depth with the crew involved. Unfortunately, there was a miscommunication regarding the use of used versus new boxes. As a result, we have offered to take $200 off of the move for the improper materials. We perform routine maintenance on our vehicles and equipment. However, we cannot prevent all mechanical failures. We are very sorry for your experience, and are working to do everything we can to make it right.

• M

  Moriah Tarpey

  2.0

  Our move started out with a grossly underestimated weight and a lot of conversation after that about how the agent would "help us out" by trying to drop costs in different places. I was told repeatedly the most I could ever pay was 110% of the original estimated bill. We paid 127% in the end and were told we couldn't file our clams without payment in full. This was $3619.04 higher than the max expected even with the additional 10%. There was threat of us owing 150% but this number was a moving target. The movers could not get the truck up our hill, which was the same location that our previous movers had no trouble with just 3 years prior to that. We had Fed Ex, UPS, garbage trucks up that hill all the time without problem and the estimator did not have any concerns for the hill. They refused to continue to load until I signed a form stating I would pay $1200 extra for a shuttle. Later the broker tried to add $1250. Our items were then moved twice just to get them on the main truck. They were poorly packed and thus ended up needing a second truck. Boxes I had packed were inside Bekin's boxes. Pillows were stuffed into large boxes and paper filled spaces that could have gotten pillows. Toilet bowl cleaner was on top of pillows...The inventory was a mess and with the delivery of our first truck, the missing items that were supposed to be on it were said to "surely be on the second truck." The departure weight was very high and we found out after that that we could view the delivery weight prior to unload. It was 1720 lbs less than the reported departure weight, which had no explanation. There were a lot of items I could never check off even from careful monitoring of unloading either truck. Now with the process of claims for all the damaged items we have, we are being offered a settlement at 44% of the originally estimated damage costs to replace or satisfactorily repair the damaged items through this move. I have submitted the information requested and asked for a review only to be met with a settlement that they state is held firm and only offered for 60 days, which ends next week. As I review through this process, I see unprofessionalism, strongholding behavior, and dishonesty in every direction.

• T

  Tim S

  5.0

  Behind moved my family and completed everything with such attention to detail. I was on site most of the time and we had a successful transition to our new home. Would recommend and reuse.

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  Response from the owner

  Thank you for the wonderful review, Timothy!

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