Best Moving Van Line
Parker, Santa Clara, CA

Best Moving Van Line Reviews

1.7 stars based on 50 reviews

Featured Comments:

• A

  Allyson O'Malley

  1.0

  Using this company for my move was genuinely the worst mistake I could’ve made. I was told the delivery would take at most 5-10 days - I’ve now been living in an empty home for over a month. After 10 days with no update, I called the customer service number on the contract and was told that they would call the carrier now and call me right back - and never got a call back. I called back the next day and this exact process repeated for 11 days in a row, no exaggeration. Finally I looked through my email and found a different number. Someone actually spoke to me and managed to get an “update” - apparently my stuff was still just sitting there because “smaller moves aren’t financially worth it so no one wants to drive it, sorry.” This is after I paid them thousands of dollars. At the one month mark I called again and was told, FINALLY, that my stuff was in transit and should be arriving within the next few days. For reference, the driving distance to my destination should have been about 2-3 days maximum. After 5 days of no update, I called again only to be told that my move had NOT in fact ever left and they are “still trying to find a driver.” So evidently they just lied and told me my stuff was on the way and then claimed they had no idea where that information came from. So now I’m still sitting here, a month after moving in an empty home. If I could go back in time I would use literally ANY other company on earth to avoid dealing with this. I would genuinely trust a random person off the street with my belongings more than these people. Do not under any circumstances use this company. I honestly am starting to have no hope of ever seeing my belongings again or receiving them months later. Absolute nightmare.

• K

  Ken Gossett

  1.0

  One star is too generous! This is the WORST company to do business with. They don't control what items belong to you and this is how a lot of my stuff was lost or stolen. They were packing my items until 2:00 AM and stuffed it into the truck that didn't have enough room in it and this is how most of my stuff was broken. My mattresses arrived strapped to the outside of the truck. They don't answer phones or emails. Buyer beware, find another company to move your belongings.

• N

  Nicole Doonan

  1.0

  We didn't realize that we used a broker until we were assigned to Best van moving lines. At that point we were already several thousand dollars out. This company damaged every piece of furniture we own. Every box looked like it was tossed and moved several times. Boxes were stacked 5 high on arrival. They "lost" our 60" TV, a bike rack, my kid's art easel, and sentimental artwork. Their compensation package was $39. But if we wanted to insure everything it would have cost 20k. If you can move yourself, do it. Stay away from brokers and this company. Someone needs to disrupt this industry, there is too much corruption and not enough liability.

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