Better Business Bureau
Copeland, Tyler, TX

Better Business Bureau Reviews

3.9 stars based on 29 reviews

Featured Comments:

• C

  Carolyn Gauntt

  4.0

  You'd think Oat was my Secretary or Phone Directory. Always pleasant. She earns her Salary. Much Appreciated.

• S

  Sonya Ford

  5.0

  A big shout out to Moon fencing!!!! They were SO awesome to work with!!! We purchased a home that had fence was falling down & severe overgrowth had taken the fence down.... they came and set post on Wed and last Friday in severe cold weather they came and put up fence... never stopped! Plus they helped us out so much!!! Quality work, beautiful fence & helped us save money! Not many Co’s go to this effort! Thank you Moon Fencing Whitehouse, Tx.

• C

  Collin Goode

  1.0

  The Better Business Bureau is nothing but an antiquated bribery system that attempts to leverage your public reputation for an annual fee. They post and retain false and baseless complaints that we have proven to be baseless lies. Even after proving the false nature of the complaint, they will not remove it and claim they "do not own the content". That is a complete lie. Even better, they attempted to threaten us with "it will be posted in the paper". This is 2020. Nobody cares about the BBB. When we were paying their annual fee, they were willing to discuss disputes and did the right thing. The second we stopped seeing the value in their service, and discontinued a membership, they decided to defy us and protect provable false complaints. Today, we noticed another complaint that is entirely false. A person claimed to have called us 26 times, of which we have no record of. We could investigate further but the BBB has no name for this complaint. Effective today, we will be pursuing BBB through whatever legal action necessary to remove our business entirely from their directory. We do not buy into the bribery and scare tactics of "It WilL bE iN tHe PaPeR" and demanding a fee to discuss details. We did not ask to be posted to their page and do not want to be on their page. Their phone line says they are closed during their posted operating hours, and nobody speaks with us. I have no idea how the BBB is still in business, but it's time they are held responsible for the unethical method of business they operate on. They have pending lawsuits and continuous investigations on their poor business practice. (See the $200MM lawsuit by Brookstone Law). There is a reason many of the most successful and renowned Fortune 500 businesses do not pay their fees and have poor ratings on the BBB... nobody cares.

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