Big Heart Moving LLC
Broadway, Pearland, TX

Big Heart Moving LLC Reviews

4.7 stars based on 143 reviews

Featured Comments:

• J

  Jaclyn Holloway

  1.0

  I booked a 5 man crew with 2 trucks for my move this past weekend. 4 out of the 5 guys were very unprofessional and lazy. They took hours to halfway load up the 2 trucks, then one of the trucks broke down on the side of the road and they called me to have someone come to jump it. One of the crew members was on their phone almost the entire time until I questioned him about it. Another guy left early stating he had a family emergency. About an hour after that, another member left as well. Mind you, I was paying for a 5 man crew but at this point I only had 3 men there and only 1 actually working efficiently. While moving furniture from my upstairs they managed to scrape paint off of my walls in multiple areas. They dumped charcoal out in my front yard. They only filled up the two 26ft trucks halfway (picture is attached), causing them to make more trips then necessary. To say I am disappointed and very unpleased with the service I was provided would be an understatement. DO NOT RECOMMEND!!

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  Response from the owner

  We are sorry to hear you did not have a great experience with us. We do our very best to make sure every customer has a 5 star service provided to them. We would love to speak with you to try and resolve the matter since this review is the first time we are hearing about any of these issues. One of the trucks alternators went that out that morning causing the battery to not charge. We did not charge you for the delayed 20 minutes for that crew and the time it took to jump the truck to finish the move. The first mover who left had to leave half way through the day due to personal issues, we did reduce the price accordingly to the amount of movers left along with gave an additional discount due to the issue. All the rest of the movers were there till 9 pm in which there was only one quick truck load left that took two hours with an hour commute. We can only fit three movers per truck in the cab, the only reason the fourth mover left was so we didn't have to charge you for another trucks trip and fee to help with such a small final load of items that were still being packed. Again, we are very sorry and would love to speak with you to clear up any misunderstanding about the bill and service you received.

• H

  Houndstooth Princess

  4.0

  For the price, they did a good job. The crew moving me seemed fairly young, so they had to be reminded of a few minor things like wrapping certain items in shrink wrap and not taking it off once the items were in the storage facility. They were friendly and respectful, so I didn't mind that much. The only thing that was damaged was an old storage cabinet I had. The top came off and I think that was just because of the way it was picked up. I called the owner and got a check less than 2 weeks later reimbursing me for the item. They did my move quicker than I expected - I thought the job would take 5-6 hours and they were done in 4. The only real complaint I have is that I let them know when I first called that I had TVs that I wanted to take with me and the crew said they didn't have the tools to remove the TVs from their mounts. I thought that was very strange that they wouldn't be able to do this, however, I still had a few days to move out so it wasn't a big deal. But if I had to be out that same day I would have been left in a lurch. I would call them again if given the opportunity.

• A

  Ashley Perkins

  5.0

  Recently used Big Heart Moving and was more than impressed! We had the pleasure of working with Jordan, Charles and Tyler. They took the utmost care of our items and worked quickly to ensure an easy, seamless move. They had great personalities and really made the whole process extremely comfortable. We plan on using them again to move into our new home in a few months. Great price, great communication! Would HIGHLY recommend this company and our specific team of movers, especially Jordan and Charles. Thank you Big Heart Moving!! The Jones’

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