Black Tie Moving
Dutchmans, Louisville, KY

Black Tie Moving Reviews

3.6 stars based on 26 reviews

Featured Comments:

• D

  Diana Ray

  5.0

  From Caleb, my personal Advisor, calling to assist in accurate quoting, booking, and day of prep. To Lamar calling the day before to re-verify all moving day details assuring me we were ready to make things shake. To Fred Pickett, Frieda Melvin, and Mike Payne knocking it out of the park in getting EVERYTHING packed in the truck very efficiently then off and in the house right where it needed to go despite the smaller doorways and stairs (sorry guys🤦🏽‍♀️🙂)...Lol. They did all of it with very pleasant, jovial attitudes. Would highly recommend Black Tie for any future move. Pricing was thoroughly discussed and matched what I was quoted...I Like That!!!😁

• V

  Victoria Fields

  5.0

  Black Tie provided top quality service. They were on time and very professional and efficient with their time preparing and moving the furniture. Thank you for all your hard work and dedication to customer service.

• H

  Hien Nguyen

  1.0

  After I researched around for many moving company, I decided to pay a little bit extra more with hope to get a good moving service with Black Tie cause the company had a great advertise and review online. But until I did experiences with Black Tie moving on 01/17/2020, I would rather not to choose Black tie moving at the beginning because a few reasons below: 1/ Movers were not on Time arrived to my home as Black Tie Rep. said it should be from 8am-9am. Movers were not showed up until 9:45am. 2/ Number of Mover were not correct at 3 movers. Only 2 movers were showed up at my house. Again. this was not exactly like the Rep of Black Tie told me on the date I paid for the deposit for the service on 1/13/2020. Black Tie only sent the 3rd mover came to my house until they figured out I had more heavy items and boxes that I need to move. The 3rd mover did not showed up until an hour later on the same day. 3/ Movers were not fully carried big items like dressers by hands go upstairs at the movers should do. The movers of Black Tie put the big dressers item on the dolly and tried to pull the dolly on each stairs of my new home. The dolly scratch the new paint stairs off when I tried to told the movers please do not roll the dolly on the stairs because heavy items would scratch off the paint and broke the stairs nose. The Black tie's movers did not cooperate with me so the result paint came off. 4/ Attitude of the movers were not professional as the advertise. When the movers showed up at my old house, they told me that only big major items needs to move, no boxes so not enough movers. But when I talked to the Rep. of Black Tie on the 13rd of Jan.2020, I already mentioned about the items needs to moves were dressers, beds and boxes. So, the movers were upset because I had boxes need to move when I already wrapped everything in the boxes for the movers. 5/ Customer Service was not great because I did discussed on the phone and sent photo with text to Troy to mentioned about the paint of my stairs came off because the dolly. Troy said he would stopped by on 1/20/2020 to took a look after I sent those pictures of my stairs. But no one reached out to me on 1/20/2020 to follow up about my complain about the paint of my new home stairs. Conclusion, I would rather choose a different moving company instead of Black Tie.

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  Response from the owner

  Hello Hien, we sincerely apologize for any inconvenience we may have caused you. One of our main goals is to ensure customer satisfaction, and it is clear that this was not the case for you. Please give us a call at 502-305-4974 so we can find a fix to this problem.

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