Budget Truck Rental
Lakeside, Lynchburg, VA

Budget Truck Rental Reviews

2.6 stars based on 11 reviews

Featured Comments:

• L

  Laurie Loughnot

  1.0

  I would actually give zero stars if I could. This was worst experience of our life! Budget made us sit along side of road 3 hrs with transmission problems. Tried to blame us for being overweight. Made us sit 5 hrs at pilot to get weighted. We were NOT overweight. Had to stay overnight. Took until 3 pm next day to get on road. Couldn’t get truck back on time, called to make arrangements. Still charged us 270 late charge. Mark regional manager of Lynchburg VA would not give any refund. Main office wouldn’t give refund. Budget denied our claim through credit card. Nobody cares! We were treated horribly!

• t

  timberlakefarms

  1.0

  Drove five miles out of my way because we have an account with budget. U-Haul and penske are right next to us. Walked in and wanted to rent a truck over the counter. Guy at counter said he couldn't rent me a truck without online reservation!!! 15 trucks sitting there on a Tuesday. Why couldn't he go online and make my reservation??? Went online with my smartphone and there was no where to enter our account number. Ended up making a retail customer reservation. What a freaking hassle. Returned truck and same stick in the mud agent didn't even acknowledge me. Left key and paperwork. Terrible service. Actually no service. Won't be using budget if I can ever help it again.

• E

  Emily Cleveland

  1.0

  Absolutely terrible. Reserved a moving truck with them a week in advance and they did not have the truck for pick up. Took them over an hour to determine they did not have any trucks in the city for me and then two days later charged me a $50 no show fee that they are not reimbursing for a $20 truck they were unable to provide.

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  Response from the owner

  Emily Cleveland We are truly sorry for your experience. Please make sure to contact our help desk at [email protected] in regards to a refund.

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