Budget Truck Rental
Tamiami, Port Charlotte, FL

Budget Truck Rental Reviews

2.8 stars based on 21 reviews

Featured Comments:

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  paul

  1.0

  Called this location and without having my date of rental the guy tells me 'we don't have any trucks' I told him I wasn't looking for a truck until mid January but didn't seem to matter as he hung up without explanation. Labor shortage or apathy?

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  D. Daniels

  1.0

  I had an absolutely terrible experience. I asked about insurance and the guy at the counter, who claimed to be the owner, told me that car insurance would usually not cover a commercial truck so there would be a daily fee for insurance. The insurance was about the same price as the daily rental itself. Someone informed me that that insurance is usually optional, so I called another budget location just a check, and indeed it is optional. He never informed me of my options after he knew I did not want to pay extra. He proposed it like I had to have it to take the truck. When I returned the vehicle, I spoke with the same guy and he acted like there was nothing he could do and to call customer service. I called customer service, and they were less than helpful. They kept telling me that they would not refund any of the money. Finally, I told him to go ask a manager if they're willing to lose a customer forever over this charge that their representatives scamed me into. They did end up refunding not even a third of it. Additionally, my truck was extremely dirty when I got it. There were pieces of a broken lawn mower in the box of the truck. I wish I would have read the reviews here and saw the other one talking about price scams. Apparently it is persistent at this location. This is extremely short-sighted for this business because they will lose a repeat customer just to scam extra right now. I am extremely disappointed with Budget as a company and this location as a franchise. Both should be ashamed.

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  Kimberly Charlton

  1.0

  Absolutely a horrible experience. Driver seat broken. Rode 10 hours on two metal bars. Radio stopped working one hour into a 10.5 hour ride. Hand truck had a broken wheel so it was useless. Opened truck to find that roof of truck had been damaged and repaired. It rained all over our belongings and had to wring water out of our mattress. When we dropped the truck off and the girl at the store was not at all interested in looking inside the truck at the damage where it rained on our stuff. She was very focused that the tank was not full to the brim with diesel fuel. My husband drives diesel trucks and you don’t fill it to the cap, only to the bend of nozzle. Ended up charging us $50 for a gallon of diesel. We will never rent from Budget again!!!

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