Budget Truck Rental
Valley, Winchester, VA

Budget Truck Rental Reviews

2.2 stars based on 18 reviews

Featured Comments:

• C

  Casi Scadden

  1.0

  Reserved a 26’ truck a month before our move. The morning of, we get a call 2 hours before pick up time that there are no 26’ trucks within 300 miles of us. No 20’ or 16’ either. We were able to find a 26’ truck through U-haul fortunately within an hour of being told there was no truck for us at Budget, and then Budget proceeded to charge us a $75 no show fee.

• J

  Jerry DeLauder

  5.0

  I just rented a 26' Truck to move equipment between locations. I was very pleased with both the truck and the service I received. The trucks are kept a couple blocks from the office and I was informed of this before arriving. The only issue I had was Google's directions routed me to the SPCA thrift store instead of Budget rental office. When I called Steve he told me exactly how to find them, so no big deal. I'll be using them again!

• P

  Paris Stewart

  1.0

  We reserved a 12' truck for pick up at 4:30pm we arrived to this location at 4pm only to find several trucks on the lot but a sign posted up stating that they were closed due to flooding. We placed our order for the truck online this morning. it shouldn't have even been an option to place a pick up for this location if in fact they were closed "due to flooding" and not just taking the day after the fourth of July off of work. When I called budget they proceeded to tell me how budget doesn't guarantee anything and it was our fault because we made the reservation the day off. It shouldn't be an option do make same day reservations if it is an issue for your company. I was then repeatedly read budget policies but none of them addressed the inconvenience of arriving to pick up a truck at a closed location. I was then told that I would receive a phone call about finding a new pick up location within 15 minutes to 2 hours only to be transferred to a manager after my repeated request. The manager than told me that Budget doesn't even guarantee phone calls back, because budget doesn't believe in guarantees, they're the company of hopefuls and maybe's. Everyone that I talked to in the customer service department was extremely rude, lacked empathy, and made it clear to me that they could care less about the military and my circumstances. This has been the most horrible experience that I have had dealing with rental company and they're customer service department is definitely rating at a 0 with me.

More reviews (7)