Central Van Lines
Ragland, Beckley, WV

Central Van Lines Reviews

3.7 stars based on 6 reviews

Featured Comments:

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  Erin Buckland

  1.0

  We booked the movers 2 months in advance. They sent 3 men and 1 truck to do a 6 man 2 truck job. We ended up having to rent a U-haul truck and move most of our belongings ourselves. They damaged almost every piece of furniture that they moved and hid the broken pieces. They scratched the hardwood floors in our new house and didn't reassemble the items that they took apart. We didn't know about any of the damage until we started unpacking. We are still finding broken items. Worst of all we were charged just under $1,400 for this terrible job. We basically paid to have our furniture damaged.

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  Response from the owner

  Thank you for bringing this situation to our attention. Our goal is to provide the best service possible and we want to sincerely apologize for your situation. Our Quality Director will reach out to you personally via email to obtain more information regarding the damages and issues you mention.

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  Michael Sanders

  1.0

  I hired them a while ago to move my 3 bedroom house. The whole crew smelled like marijuana when they first got to my house. I have several damages at which time I tried to file a claim but they will not answer the phone. Broken china cabinet, huge scratch on my dining room table and several boxed items broken.. BEWARE of this company one of them could barely speak english. I have moved several times and this was by far my worst experience!! If I could give them 0 stars I would.

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  Response from the owner

  Thank you for your comments, Michael. I’m very sorry to hear about your experience. This is definitely not the standard of service our customers have come to expect from us. Please contact me, as I would like to discuss your experience further.