Chase Moving and Storage
Jackson, Essex Junction, VT

Chase Moving and Storage Reviews

3.1 stars based on 33 reviews

Featured Comments:

• A

  Amy Connelly

  5.0

  I would definitely recommend Chase moving to my friends and family in the Vermont area. Ron recently moved me from Vermont to Massachusetts and the move couldn’t have gone smoother. The guys packing me were professional and hard working, Ron personally drove the truck down and unloaded me, and the guys on the MA end were fast, efficient and did a fantastic job unloading me. Communication with Ron and Kevin throughout the process was great! Can’t recommend enough. They were the least stressful part of my move.

• J

  Jay Bruns

  1.0

  Hard no on using Chase for an out of state move. We used them for a move from VT to FL in August. We got multiple quotes and decided to go with these guys because they were affiliated with a larger company and we assumed that would come with more reliable service (wrong assumption). We scheduled our move and were given an 8-10 day deliver window for when our belongings would be delivered to our new home in Florida. Everything was picked up on time and the workers who did the packing were very nice. However, after the truck left, we heard absolutely nothing. When we were approaching the end of the delivery window, we called to confirm that our house was going to be delivered – only to learn that it had not left Vermont and that there was no schedule for when it would be delivered. No one called to tell us about the delay, we had to do the follow up. Plus, they charged my card the full amount even though the contract clearly said payment was due ‘on delivery’. When I asked Ron to reverse the charges until delivery was made, he made a bunch of excuses why this couldn’t happen and how it would create further delays even though the contract was clear when payment was due. So, we were left living in an empty house with no expectations of when the fully paid services would actually be completed. When I complained to Ron, his response was that ‘we weren’t the only ones being impacted by the delay because our belongings were taking up valuable space in his storage facility’. He actually sent this in writing! There was never any proactive communication from Chase Allied. When we did get any sort of communication it was simply to point the finger at Allied and to do nothing to help get to a resolution. When our belongings did arrive, we had many broken pieces and a couch with water damage because it was poorly wrapped and stored. So, in summary, services not completed as contracted, no communication, no customer service, no accountability. Stay away.

• C

  Coco Solsvig

  5.0

  I needed packing and moving service on short notice, and was very concerned about getting it scheduled, completed properly and at a decent price tag. Once I was in contact with Chase (Ron), I was immediately relieved. They were very responsive and made me feel incredibly comfortable and that I was an important client, even though they were only moving a 1 bedroom condo that was a furnished income property. I live in Texas and was not going to be able to be present for any portion - especially during COVID - but they were so nice and reassuring that I didn't have to worry a bit. My realtor (Michaela Quinlan - the BEST!) was able to get to the condo on short notice - I'm talking within an hour - to do a virtual walk through and show Chase what all needed to be packed and moved. I got a quote very quickly and was able to schedule a date within the 3 week window I had (I was selling the property). With other places I contacted - or tried to - didn't have available dates I needed, and/or I had to fill out those stupid sheets itemizing all your things, which was very hard since I haven't been there in several years, and even once I did that, it took a couple days to get a quote back. AND on top of that, labor wasn't included etc. etc. etc... Chase was incredibly flexible, knowledgeable and really put me at ease. They made it sound easy, and even better, it was. I actually was a bit nervous since I didn't have to be, if that makes sense. On small snag - which was fixed IMMEDIATELY - was that the movers came a day early, and I had someone living there that was not comfortable letting them in that day. I contacted Ron immediately and within the same quick phone call, 'called them off' and took care of it for me. I didn't have to fight with anyone, beg the tenant to let them in or apologize to the movers. So, get these guys to do your move. They're reasonably priced, incredibly nice, communicative, knowledgeable, and easy to work with - great customer service. I was blown away, and I made sure that my realtor recommends them FIRST to any client that is looking. And, all of my furniture arrived in good condition, and early.

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