Childs Express Inc
30th, Baltimore, MD

Childs Express Inc Reviews

3.9 stars based on 33 reviews

Featured Comments:

• M

  Maria Chambers Hutchins

  1.0

  Childs Express came very highly recommended. We used them for the Baltimore end of a cross-country move with Bekins. I cannot fully express the depth of my disappointment with this experience. China was improperly wrapped (packers "ran out of paper"?!) and arrived in a crushed carton with, incredibly, only two plates broken. The doors of this hutch were not secured and it arrived with one door broken off at the hinge, a piece of wood from the edge of the door taped back on with packing tape, one leg broken off completely and the brass lock mechanism broken & missing. The list of complaints goes on. My cousin used Childs the same month that we did and three of her four tables arrived with legs snapped in two pieces. To add insult to injury, Childs grossly overestimated the weight of our move, approximately doubling the weight of many items. Needless to say, this greatly increased our cost, which given the poor service, is rather hard to swallow. Because we only caught it in retrospect, Childs claims there's nothing they can do to correct the error. We're in the process of filing a claim with Bekins... we'll see what happens with that. In the meantime, I strongly encourage you to look elsewhere for reliable movers.

• B

  BM H

  2.0

  Would never hire them again. We were charged $600 over the estimate, although there was nothing different from the day the estimate was made aside from 1 box of tiles. In fact, between the estimate and move, we packed and moved at least 20 more boxes ourselves to better stage our house for its sale, and a lot of shelving. So how much would we have been overcharged if we had not done that? The movers put some items loose into the dirty truck without packing them. One of the packers was constantly on the phone on personal calls and texting. I needed the shelving to be packed last, so it could be unloaded first at the new place, so that the boxes could be put into the shelves – a streamlined process. The movers didn’t do as had been agreed and later complained that it all took longer. . The movers kept pushing us to purchase insurance. We didn’t want it as we already had coverage. When I asked the movers to be more careful with a couch, one packer said that 'we should have taken the insurance'. Not only unprofessional, but they didn’t understand that I just wanted my nice couch to be taken care of. I blame the owner/estimator and the project manager for the bad move we had. If you really have to hire them, I strongly recommend you add a clause that they cannot charge you more than x dollars over the estimate. Otherwise they’ll overcharge you, and not just by a couple of bucks.

• S

  Saphiria Ramirez

  1.0

  My husband and I were almost sideswiped today by one of their drivers! The driver was on his cell phone, and was swerving in and out of lanes! I called the office to report him, and the operator disregarded my complaint! This driver was putting our lives in danger, as well as other drivers on the road! Totally dangerous and inconsiderate, not to mention unprofessional.

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